Events & Banquets Lead — Client Experience

Franklin Embassy Suites - Atrium Hospitality; Franklin (TN); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

401(k) plan with company match

Comprehensive health coverage—medical,

Paid time off & vacation

DailyPay

Tuition reimbursement

Brand discounts

Community service programs

Job summary

Franklin Embassy Suites, operated by Atrium Hospitality, seeks an events coordinator to craft memorable experiences and lead banquet coordination at our Franklin property. You will drive revenue through upselling and maintain contract accuracy while supporting pre- and post-event activities.

Ideal candidates have 2+ years of event services experience, strong tech skills with BEOs and CRM, and excellent communication in a fast-paced environment. This full-time opportunity offers growth.

Qualifications

• 2+ years of event services experience.
• Strong technology skills with BEOs, diagramming tools, and CRM systems.
• Flexible and adaptable; events aren’t 9–5.
• Exceptional communicator capable of calming planners.
• Understanding of group and social event segments.

Responsibilities

• Collaborate directly with clients to craft detailed, unforgettable event experiences.
• Lead banquet coordination by managing timely BEO creation and distribution.
• Drive revenue through upselling opportunities and proactive client communication.
• Monitor guestroom blocks and keep contracts on track to avoid attrition charges.
• Manage payments from start to finish, ensuring invoices are clear and accurate.
• Show up and shine: lead site tours, join pre- and post-event meetings, and assist in event execution.
• Support Sales and Marketing with sales activities and revenue checks.

Skills

Event services

CRM systems

BEOs

Diagramming tools

Exceptional communicator

Tools

BEOs

CRM systems

Diagramming tools

Job description

Franklin Embassy Suites, operated by Atrium Hospitality, seeks an events coordinator to craft memorable experiences and lead banquet coordination at our Franklin property. You will drive revenue through upselling and maintain contract accuracy while supporting pre- and post-event activities.

Ideal candidates have 2+ years of event services experience, strong tech skills with BEOs and CRM, and excellent communication in a fast-paced environment. This full-time opportunity offers growth.