Facility Ambassador

Jones Lang LaSalle Incorporated; San Francisco, Northern (CA, KY); Hybrid; USD 59,000 - 70,000; Full time

Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off and Company Holidays

Daily Pay

Job summary

Jones Lang LaSalle Incorporated is seeking a Facility Ambassador to be the link between clients, employees, and the high‑quality workplace experience. This full‑time, on‑site role centers on operations, event coordination, vendor relations, and ticketing while aligning with SLAs and client expectations.

The role involves site assessments, proactive relationship management, and creative problem solving to enhance employee experience and office performance.

Qualifications

• High school diploma or equivalent certification.
• 2+ years of relevant experience in hospitality, vendor management, facility management, property management, or event coordination.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong customer service and professional communication skills.

Responsibilities

• Act as the primary contact for employee inquiries related to workplace services and manage tickets from creation to resolution.
• Conduct regular site walkthroughs to ensure clean, organized, and compliant office environment.
• Plan, coordinate, and execute events, meetings, and conference room setups with logistics, catering, and equipment needs.
• Oversee third‑party vendor performance, coordinate service delivery, and track invoices.
• Support budget requests, financial analysis, purchasing, and planning to meet cost and performance goals.
• Provide reception support, manage access passes, mail/courier, and on‑site emergencies coordination.
• Collect and analyze data to monitor KPIs and identify continuous improvement opportunities.

Skills

Customer service

Vendor management

Facilities management

Event coordination

Planning & organizing

Education

High school diploma or equivalent certification

Tools

CMMS

Job description

Facility Ambassador – JLL

What this job involves:

As a Facility Ambassador at JLL, you'll serve as the vital connection point between our clients, their employees, and the exceptional workplace experience we deliver every day. This full‑time, on‑site role places you at the center of operations where you'll manage everything from event coordination and vendor relationships to work order ticketing and emergency response. You'll be the go‑to problem solver who anticipates needs, responds with professionalism, and ensures every detail aligns with service level agreements and client expectations. Through routine site assessments, proactive relationship management, and creative solutions to unique challenges, you'll directly impact the comfort and satisfaction of everyone who walks through the door. We believe the most effective teams are built when everyone is empowered to thrive, and this role offers the perfect foundation to develop your skills across hospitality, facilities management, and client service while contributing to meaningful improvements in workplace performance and employee experience.

What your day‑to‑day will look like:

• Act as the primary point of contact for all employee inquiries, issues, and feedback related to workplace services, managing tickets through the CMMS system from creation through resolution
• Conduct regular site walkthroughs to ensure the office environment remains clean, organized, aesthetically pleasing, and compliant with service level agreements and safety standards
• Plan, coordinate, and execute events, meetings, and conference room setups while managing all associated logistics, catering, and equipment needs
• Manage third‑party vendor performance including coordinating service delivery, tracking work order completion, validating invoices, and communicating unresolved items to appropriate stakeholders
• Support the Facility Management and Engineering teams with budgetary requests, financial analysis, purchasing, and tactical planning to achieve cost savings targets and performance goals
• Provide reception support, manage building access passes, coordinate mail and courier services, and maintain office supplies while serving as the onsite emergency point of contact
• Collect, analyze, and report data to ensure alignment with client goals, monitor key performance indicators, and identify opportunities for continuous process improvement

Required qualifications:

• High school diploma or equivalent certification
• 2+ years of relevant experience in hospitality, vendor management, facility management, property management, or event coordination
• Proven track record in event planning and execution with strong organizational and process management skills
• Proficiency with Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook
• Exceptional customer service skills with professional communication abilities and genuine passion for creating positive hospitality experiences
• Demonstrated ability to exercise sound judgment across diverse situations while working collaboratively with internal teams and external partners
• Strong time management and prioritization capabilities with proven success managing multiple priorities in fast‑paced environments

Preferred qualifications:

• Experience with computerized maintenance management systems (CMMS) for work order ticketing and tracking
• Background working with service level agreements, key performance indicators, and client satisfaction measurement systems
• Familiarity with facility operations including janitorial services, food service, conference room technology, and building maintenance coordination
• Knowledge of financial reporting, invoice validation, and budget management processes within facilities or property management contexts
• Experience supporting compliance with safety regulations, hazard assessments, and local ordinances and codes

Location: San Francisco, CA

Schedule: M‑F 8am‑5pm

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position: 59,400.00 – 70,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location: On‑site – San Francisco, CA

Personalized benefits that support personal well‑being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate.

California Residents only. If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We accept applications on an ongoing basis until a candidate is identified.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities see a brighter way.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.