Event Supervisor

University of Utah; Salt Lake City (UT); On-site; USD 45,000 - 50,000; Full time

Job summary

Utah Presents at the University of Utah seeks an experienced Event Supervisor to lead front-of-house operations at Kingsbury Hall. You will oversee house management, patron safety, emergency prep, and a team of part-time staff while coordinating with Box Office, Production, Marketing, and Admin.

You’ll support event planning for 180+ performances yearly and ensure exceptional guest experiences across diverse events in a historic venue.

Qualifications

• Proven experience leading front-of-house operations for events.
• Experience coordinating with multiple campus teams.
• Strong guest service and safety focus.
• Ability to manage staff and reconcile schedules and payroll.
• Understanding of ADA requirements and accessibility planning.

Responsibilities

• Lead front-of-house operations for events, lobby, seating, concessions, and staffing.
• Supervise part-time staff and volunteers; approve timecards.
• Address guest concerns and emergencies with sound judgment.
• Coordinate planning visits with clients and internal departments.
• Operate event tech and POS systems; ensure PCI compliance.
• Oversee concessions, merchandise, and event revenue tracking.

Skills

Event Management

Guest Experience

Leadership

Customer Service

Safety & Compliance

Communication

Problem Solving

Education

Equivalency statement: 1 year higher ed substituted for 1 year related experience

Tools

Spektrix

Ticketmaster

Microsoft Office

Job description

Event Supervisor

Utah Presents is seeking an experienced, full-time Event Supervisor to help lead front-of-house operations at the historic Kingsbury Hall, one of Utah's premier performing arts venues. If you thrive in a high-end event environment, enjoy leading teams, solving problems in real time, and creating exceptional guest experiences, we'd love to hear from you!

Reporting to the Event Manager, the Event Supervisor oversees house management, patron safety, emergency preparedness, and a team of part-time house managers and ushers while coordinating closely with the Box Office, Production, Marketing, and Administrative teams. This role also supports event planning and client services for more than 180 annual performances, ceremonies, and community events spanning music, theater, dance, comedy, lectures, film, graduations, and more.

Utah Presents is a mission driven, non-profit, campus-based arts presenter located at the University of Utah with a focus on bringing diverse artistic and cultural experiences to the campus and the region. As stewards of the iconic Kingsbury Hall, Utah Presents provides a valuable gathering space for community events and campus partners. Utah Presents values individuals who can actively contribute to the diversity of viewpoints, cultural background, experiences, and expertise of our staff.

Kingsbury Hall is a 1992-seat historic proscenium theatre in the heart of University of Utah in Salt Lake City that hosts a wide spectrum of events and performances. Operating year-round, we support around 20 performances on the Utah Presents season as well as numerous rental events for community groups, national and international promoters, and campus groups. Genres include music, theater, dance, opera, comedy, film screenings, lectures, conferences, graduations, and more. Support may extend to Utah Presents presentations in other venues a few times a year.

The University of Utah offers a competitive benefits package including excellent health care coverage, a 14.2% retirement contribution, paid leave, and tuition reduction benefits for employees and their families. More information available at https://benefits.utah.edu.

Priority consideration will be given to applications received before: September 21st.

Responsibilities

• ESSENTIAL FUNCTIONS, SKILLS & QUALIFICATIONS


• Event Management & Guest Experience: Proven experience leading front-of-house operations for assigned events ensuring entry points, lobbies, seating areas, concessions, merchandise areas, signage, staffing, and equipment are ready and welcoming. Coordinate door openings, show holds, special situations, and event transitions while actively monitoring guest flow, ticketing, usher operations, security, concessions, and housekeeping.


• Leadership & Supervision: Provide clear direction and effective supervision to part-time staff and volunteers. Recruit, train, schedule, and evaluate front-of-house personnel; maintain staffing levels based on event needs; approve timecards and payroll; and foster a positive, accountable team environment.


• Customer Service & Safety: Provide highly visible, responsive guest service and confidently address patron or staff concerns, seating issues, conflicts, and emergencies. Use sound judgment and de-escalation skills, enforce venue and University policies, and know when to involve management, security, or emergency services.


• Event Planning & Coordination: Serve as the primary front-of-house contact for assigned clients from planning through event close, often coordinating multiple clients' needs simultaneously. Conduct client meetings and site visits, use event management software to track and communicate event needs, and coordinate with internal departments, campus partners, vendors, contractors, and service providers.


• Technology & Administrative Skills: Confidently operate and troubleshoot ticketing and scanning systems, point-of-sale equipment, cash readers, radios, and other event technology. Experience with Spektrix, Ticketmaster, or similar ticketing systems preferred. Proficient with Microsoft Office, scheduling, supply ordering, cash handling, PCI compliance, basic accounting, event documentation, settlements, and incident reporting.


• Concessions & Event Revenue: Coordinate concessions and merchandise operations, including product planning, ordering, inventory, pricing, point-of-sale needs, staffing, and close-out. Ensure PCI compliance and accurate documentation of vendor invoices, settlements, and event-related revenue.


• Accessibility & Inclusion: Serve as an operational advocate for accessible and inclusive guest experiences. Coordinate accessible seating, routes, assistive listening devices, ASL interpretation, captioning, and other accommodations. Ensure clear pathways, appropriate signage, accessible seating, and compliance with applicable ADA requirements and University policy.


• Communication & Professionalism: Demonstrate excellent written and verbal communication skills, strong organizational ability, sound judgment, and the ability to manage multiple priorities in a fast-paced environment. Spanish-language proficiency and familiarity with current information technology trends and platforms are a plus.


• Physical Requirements: Able to stand, walk, and navigate stairs and ramps for the duration of events, including in low-light and occasionally loud environments. Ability to lift up to 40 pounds and assist with moving and setting up temporary tables, chairs, tents, and similar equipment. Must be able to communicate clearly and hear or lip-read adequately.

Minimum Qualifications

• EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).


• Department may hire employee at one of the following job levels:


• Supervisor, Event Planning Management: Requires a bachelor's (or equivalency) + 2 years of directly related work experience or a master's (or equivalency) degree.

Preferences

• Preferred Experience: Supervisory experience in a mid- to large-sized event venue, or comparable experience as an event manager or coordinator.


• Certifications: Crowd Manager and First Aid/AED certification preferred.

Job Details

Requisition Number: PRN46009B

Full Time or Part Time? Full Time

Work Schedule Summary: The work schedule can vary based onevent schedules and are frequently on nights, weekends, and sometimes holidays.

Department: 00491 - Utah Presents

Location: Campus

Pay Rate Range: 45,000-50,000

Close Date: 09/30/2026