Front Desk Staff - Fitness Facility

Central Rock Gym; Randolph (MA); Hybrid; USD 20,664,000 - 26,174,000; Full time

Job summary

Central Rock Gym in Randolph, MA is seeking a Front Desk Sales team member to be the first contact for members and guests, driving membership sales and guiding new climbers into the CRG community.

Responsibilities include facility tours, processing registrations, selling memberships and passes, and maintaining a welcoming environment while delivering top-notch customer service.

Qualifications

• Friendly, approachable, and energetic personality.
• Strong communication and sales skills with the ability to recommend memberships and programs.
• Experience with customers and groups; ability to lead tours and orientations.
• Comfortable lifting up to 50 lbs and heights up to 40+ feet is a plus.

Responsibilities

• Greet members and guests and answer questions about facility, programs, and memberships.
• Actively promote and sell memberships, day passes, programs, and retail products.
• Provide tours of the facility and explain benefits of CRG memberships and services.
• Operate the RGP system for memberships, registrations, and sales transactions.
• Process registrations, review forms/waivers, and issue climbing gear.
• Facilitate instruction and orientation for new climbers.
• Maintain a clean gym and safe environment; monitor for unsafe practices.
• Answer phone calls and respond to guest inquiries.
• Develop belay skills and teach classes if at a larger rope location.
• Support a fun, welcoming, and inclusive environment.

Skills

Customer service

Sales skills

Communication

Teamwork

Multitasking

Tools

RGP system

Job description

Central Rock Gym isn’t just a climbing gym - it’s a community-powered space where confidence is built, limits are challenged, and everyone is welcome. From first-time climbers nervously tying in to seasoned athletes projecting hard routes, CRG is a place where people come to grow - physically, mentally, and socially.

Our gyms are vibrant, high-energy environments that combine world-class climbing with fitness, youth programs, and a strong sense of belonging. What truly sets us apart isn’t just the walls - it’s the people who create the experience every day.

Summary:

As a Front Desk Sales team member, you will be the first point of contact for members and guests while managing front desk operations. This role plays a key part in driving membership sales and introducing new guests to the CRG community. Responsibilities include greeting guests, providing facility tours, explaining programs and memberships, processing sales and check-ins, and maintaining a welcoming and organized environment. You will help create an outstanding CRG experience by delivering excellent customer service while supporting the growth of our membership community.

Responsibilities:

• Greet members and guests and answer questions about the facility, programs, and memberships.
• Actively promote and sell memberships, day passes, programs, and retail products.
• Provide engaging tours of the facility and explain the benefits of CRG memberships and services.
• Operate the RGP system for memberships, registrations, and sales transactions.
• Process registrations, review all required forms and waivers, and issue climbing gear.
• Facilitate instruction and orientation for new climbers.
• Monitor the gym for unsafe practices and behavior not in line with fostering a welcoming environment.
• Maintain a clean gym including changing filters, sweeping, mopping, spraying shoes, cleaning bathrooms, and tidying communal areas.
• Answer phone calls and respond to guest inquiries.
• Develop proficiency in top rope belaying and teach belay classes if working in a full-scale rope climbing location.
• Support the team in maintaining a fun, welcoming, and inclusive environment.
• Other duties as required.

Requirements:

• Flexible schedule - ability to work nights, weekends, early mornings, and some holidays.
• Friendly, approachable, and energetic personality.
• Strong communication, customer service, and sales skills with the ability to confidently recommend memberships and programs.
• Experience working with children and comfortable working around large groups of people.
• Climbing specific knowledge is extremely helpful but not required.
• Comfortable being at heights of 40+ feet and ability to lift up to 50 lbs. a plus.
• Ability to multi-task and prioritize a variety of tasks.
• Self-motivated, self-directed, and able to work both independently and as part of a team.