Event Staff Guest Services

Medieval Times Dinner & Tournament - Dallas; Lawrenceville (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Medieval Times Dinner & Tournament - Dallas seeks energetic, friendly individuals for our guest services and event staff team. You will greet guests, assist during events, and help maintain safety by patrolling the facility—inside and out—and addressing issues as they arise.

Responsibilities include guiding guests, enforcing policy, and helping with security tasks. The role requires the ability to walk or stand for long periods and a valid driver’s license may be needed for certain duties.

Qualifications

• High school diploma or equivalent preferred.
• 1–2 years event staff/guest services experience preferred.
• Must have a valid driver’s license.

Responsibilities

• Interact with guests and act as ambassador for Medieval Times.
• Patrol interior and exterior areas to ensure safety of guests, team members and property.
• Recognize and address safety hazards and volatile situations as needed.
• Enforce local laws and Medieval Times rules and regulations.
• Accompany cashiers in transporting funds between departments.
• Call police or fire department in emergencies.
• Inspect environmental controls and equipment when not in use.
• Inspect stables to ensure security of horses.
• Record property issues and visitors in security log on non-show days.
• Perform additional duties as assigned.
• Ability to walk, stand, or sit for extended periods; occasional short distances.

Skills

Guest interaction

Customer service

Safety awareness

Communication

Flexibility

Education

High school diploma

Job description

Medieval Times is looking for high energy friendly individuals for our GUEST SERVICES / EVENT STAFF department. Event Staff contributes to the ultimate Medieval Times experience by greeting and assisting guests as needed, patrolling and monitoring internal and external premises to prevent theft, violence and infraction of rules.

ESSENTIAL FUNCTIONS And RESPONSIBILITIES

• Interacts with guests, answers questions, and acts as ambassador for Medieval Times
• Patrols and monitors interior and exterior of facility to ensure safety of team members, guests and property
• Recognizes and anticipates safety hazards and potentially volatile situations and addresses as needed; resolves problems
• Enforces local laws and ordinances as well as rules and regulations of Medieval Times
• Accompanies cashiers in transporting of money between Cash Control department and Retail departments
• Calls police or fire department in cases of emergency
• Inspects building environmental controls and other equipment to ensure they are turned off when not in use
• Inspects stables to ensure security of horses
• On non-show days record any property and equipment issues and any visitors in security log
• Additional duties as assigned
• Ability to walk, stand or sit for extended periods of time; occasional need to run short distances

Knowledge, Skills, And Abilities

• Ability to interact and communicate with team members and guests
• Ability to deal with unpleasant or discourteous guests and diffuse potentially volatile situations as needed
• Ability to lift up to 40 lbs.
• Requires work indoors in environmentally controlled conditions and outdoor exposure to all weather conditions on occasion
• Ability to work varied hours/days, including nights, weekends and holidays, as needed
• Must have valid Driver’s License

Education And Work Experience

• High school diploma or equivalent preferred
• 1-2 years event staff/ guest services experience preferred

EOE, Drug-free environment