Event Staff Guest Services

medieval-times; Buena Park (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Medieval Times is seeking high-energy, friendly individuals for our Guest Services / Event Staff team. You will greet guests, assist them, and help maintain a safe environment inside and outside the venue.

Responsibilities include crowd interaction, patrolling for safety, handling emergencies, and supporting staff during shows. A high school diploma is preferred and 1–2 years of event staff experience is a plus. Valid driver's license required for some roles.

Qualifications

• High school diploma or equivalent preferred.
• 1–2 years event staff/guest services experience preferred.
• Strong customer service and guest communication skills are essential.

Responsibilities

• Interact with guests and act as ambassador for Medieval Times.
• Patrol interior and exterior areas to ensure safety of guests and team members.
• Address safety hazards and resolve problems as they arise.
• Enforce rules and regulations of Medieval Times.
• Assist cashiers and support security-related tasks as needed.
• Must be able to stand or walk for extended periods and work varied hours.

Skills

Guest interaction

Conflict de-escalation

Lifting 40 lbs

Indoor/outdoor work

Flexible hours

Driver's license

Education

High school diploma or equivalent

1–2 years event staff/guest services experience

Job description

Medieval Times is looking for high energy friendly individuals for our GUEST SERVICES / EVENT STAFF department. Event Staff contributes to the ultimate Medieval Times experience by greeting and assisting guests as needed, patrolling and monitoring internal and external premises to prevent theft, violence and infraction of rules.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES:

• Interacts with guests, answers questions, and acts as ambassador for Medieval Times
• Patrols and monitors interior and exterior of facility to ensure safety of team members, guests and property
• Recognizes and anticipates safety hazards and potentially volatile situations and addresses as needed; resolves problems
• Enforces local laws and ordinances as well as rules and regulations of Medieval Times
• Accompanies cashiers in transporting of money between Cash Control department and Retail departments
• Calls police or fire department in cases of emergency
• Inspects building environmental controls and other equipment to ensure they are turned off when not in use
• Inspects stables to ensure security of horses
• On non-show days record any property and equipment issues and any visitors in security log
• Additional duties as assigned
• Ability to walk, stand or sit for extended periods of time; occasional need to run short distances

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to interact and communicate with team members and guests
• Ability to deal with unpleasant or discourteous guests and diffuse potentially volatile situations as needed
• Ability to lift up to 40 lbs.
• Requires work indoors in environmentally controlled conditions and outdoor exposure to all weather conditions on occasion
• Ability to work varied hours/days, including nights, weekends and holidays, as needed
• Must have valid Driver’s License

EDUCATION AND WORK EXPERIENCE:

• High school diploma or equivalent preferred
• 1-2 years event staff/ guest services experience preferred

EOE, Drug-free environment

PAY RATE FOR THIS POSITION IS $18.71/HOUR