Event Staff Guest Services

Medieval Times Dinner & Tournament - Dallas; Kissimmee (FL); On-site; USD 24,000 - 32,000; Full time

Job summary

Medieval Times is seeking energetic individuals for our Guest Services / Event Staff team. You will greet guests, assist with their needs, and help maintain a safe and enjoyable experience inside and around the venue.

Responsibilities include patrolling facilities, enforcing rules, coordinating with cash control, and handling emergencies. Must be able to work varied hours, including nights, weekends, and holidays. High school diploma preferred and valid driver's license may be required.

Qualifications

• High school diploma or equivalent preferred.
• Experience in event staff/guest services is a plus.
• Ability to interact with guests and diffuse difficult situations.

Responsibilities

• Interact with guests and act as ambassador for Medieval Times.
• Patrols interior and exterior areas to ensure safety of guests and staff.
• Enforces venue rules and directives.
• Assist cash control and security communication as needed.
• Respond to emergencies and coordinate with authorities when required.
• Ensure equipment and stables are secure and in good order.
• Record issues on non-show days and report maintenance needs.
• Work varied hours including nights, weekends and holidays.

Skills

Guest service

Communication

De-escalation

Safety awareness

Teamwork

Education

High school diploma or equivalent

Job description

Medieval Times is looking for high energy friendly individuals for our GUEST SERVICES / EVENT STAFF department. Event Staff contributes to the ultimate Medieval Times experience by greeting and assisting guests as needed, patrolling and monitoring internal and external premises to prevent theft, violence and infraction of rules.

ESSENTIAL FUNCTIONS And RESPONSIBILITIES

• Interacts with guests, answers questions, and acts as ambassador for Medieval Times
• Patrols and monitors interior and exterior of facility to ensure safety of team members, guests and property
• Recognizes and anticipates safety hazards and potentially volatile situations and addresses as needed; resolves problems
• Enforces local laws and ordinances as well as rules and regulations of Medieval Times
• Accompanies cashiers in transporting of money between Cash Control department and Retail departments
• Calls police or fire department in cases of emergency
• Inspects building environmental controls and other equipment to ensure they are turned off when not in use
• Inspects stables to ensure security of horses
• On non-show days record any property and equipment issues and any visitors in security log
• Additional duties as assigned
• Ability to walk, stand or sit for extended periods of time; occasional need to run short distances

Knowledge, Skills, And Abilities

• Ability to interact and communicate with team members and guests
• Ability to deal with unpleasant or discourteous guests and diffuse potentially volatile situations as needed
• Ability to lift up to 40 lbs.
• Requires work indoors in environmentally controlled conditions and outdoor exposure to all weather conditions on occasion
• Ability to work varied hours/days, including nights, weekends and holidays, as needed
• Must have valid Driver’s License

Education And Work Experience

• High school diploma or equivalent preferred
• 1-2 years event staff/ guest services experience preferred

EOE, Drug-free environment