Dynamic Event Staff: Guest Services & Safety

Medieval Times Dinner & Tournament - Dallas; Kissimmee (FL); On-site; USD 24,000 - 32,000; Full time

Job summary

Medieval Times is seeking energetic individuals for our Guest Services / Event Staff team. You will greet guests, assist with their needs, and help maintain a safe and enjoyable experience inside and around the venue.

Responsibilities include patrolling facilities, enforcing rules, coordinating with cash control, and handling emergencies. Must be able to work varied hours, including nights, weekends, and holidays. High school diploma preferred and valid driver's license may be required.

Qualifications

• High school diploma or equivalent preferred.
• Experience in event staff/guest services is a plus.
• Ability to interact with guests and diffuse difficult situations.

Responsibilities

• Interact with guests and act as ambassador for Medieval Times.
• Patrols interior and exterior areas to ensure safety of guests and staff.
• Enforces venue rules and directives.
• Assist cash control and security communication as needed.
• Respond to emergencies and coordinate with authorities when required.
• Ensure equipment and stables are secure and in good order.
• Record issues on non-show days and report maintenance needs.
• Work varied hours including nights, weekends and holidays.

Skills

Guest service

Communication

De-escalation

Safety awareness

Teamwork

Education

High school diploma or equivalent

Job description

Medieval Times is seeking energetic individuals for our Guest Services / Event Staff team. You will greet guests, assist with their needs, and help maintain a safe and enjoyable experience inside and around the venue.

Responsibilities include patrolling facilities, enforcing rules, coordinating with cash control, and handling emergencies. Must be able to work varied hours, including nights, weekends, and holidays. High school diploma preferred and valid driver's license may be required.