Event Staff Guest Services

Medieval Times Dinner & Tournament - Dallas; Buena Park (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Medieval Times Dinner & Tournament - Dallas is seeking high-energy, friendly individuals for our Guest Services / Event Staff department. You will greet guests and assist as needed, ensuring a welcoming Medieval Times experience.

Role includes patrolling interior and exterior areas, enforcing rules, and monitoring for safety. You may accompany cashiers with money transport and respond to emergencies when needed, with varied hours including nights and weekends.

Qualifications

• Interacts with guests, answers questions, and acts as ambassador for Medieval Times.
• Patrols interior and exterior to ensure safety of guests and property.
• Enforces local laws and Medieval Times rules and regulations.
• Ability to lift up to 40 lbs.
• Work indoors in controlled conditions and outdoors in various weather.
• High school diploma or equivalent preferred.
• 1-2 years event staff/guest services experience preferred.

Responsibilities

• Interacts with guests, answers questions, and acts as ambassador for Medieval Times.
• Patrols and monitors interior and exterior of facility to ensure safety.
• Recognizes hazards and addresses volatile situations; resolves problems.
• Enforces rules and regulations of Medieval Times.
• Accompanies cashiers in transporting money between Cash Control and Retail.
• Calls police or fire department in emergencies.
• Inspects building environmental controls and equipment when not in use.
• Inspects stables to ensure security of horses.
• On non-show days record property and equipment issues and visitors in security log.
• Additional duties as assigned.

Skills

Guest interaction

Communication

De-escalation

Observation

Education

High school diploma or equivalent

Tools

Driver's License

Job description

Medieval Times is looking for high energy friendly individuals for our GUEST SERVICES / EVENT STAFF department. Event Staff contributes to the ultimate Medieval Times experience by greeting and assisting guests as needed, patrolling and monitoring internal and external premises to prevent theft, violence and infraction of rules.

ESSENTIAL FUNCTIONS And RESPONSIBILITIES

• Interacts with guests, answers questions, and acts as ambassador for Medieval Times
• Patrols and monitors interior and exterior of facility to ensure safety of team members, guests and property
• Recognizes and anticipates safety hazards and potentially volatile situations and addresses as needed; resolves problems
• Enforces local laws and ordinances as well as rules and regulations of Medieval Times
• Accompanies cashiers in transporting of money between Cash Control department and Retail departments
• Calls police or fire department in cases of emergency
• Inspects building environmental controls and other equipment to ensure they are turned off when not in use
• Inspects stables to ensure security of horses
• On non-show days record any property and equipment issues and any visitors in security log
• Additional duties as assigned
• Ability to walk, stand or sit for extended periods of time; occasional need to run short distances
  
  

Knowledge, Skills, And Abilities

• Ability to interact and communicate with team members and guests
• Ability to deal with unpleasant or discourteous guests and diffuse potentially volatile situations as needed
• Ability to lift up to 40 lbs.
• Requires work indoors in environmentally controlled conditions and outdoor exposure to all weather conditions on occasion
• Ability to work varied hours/days, including nights, weekends and holidays, as needed
• Must have valid Driver’s License
  
  

Education And Work Experience

• High school diploma or equivalent preferred
• 1-2 years event staff/ guest services experience preferred
  
  

EOE, Drug-free environment

PAY RATE FOR THIS POSITION IS $18.71/HOUR