Event Staff

asmglobal; Huntington (WV); On-site; USD 17,000 - 22,000; Part time

Job summary

ASM Global in Huntington, WV seeks a part-time Usher/Ticket Taker to staff ticketed events and some non-ticketed events. This hourly, non-exempt role is event-based and runs at all ticketed events.

You will greet guests, check tickets, direct seating, scan tickets, and answer questions about the facility. You must spot hazards, report incidents to supervisors, and assist disabled guests to the proper entrances.

Qualifications

• Experience assisting guests at events is preferred.
• Ability to courteously check tickets and direct guests.
• Must report hazards or incidents to a supervisor immediately.
• Able to stand for extended periods and maintain focus.

Responsibilities

• Check tickets for valid date, time, and seat location.
• Greet guests and answer basic questions about the facility.
• Inspect areas for safety hazards before events.
• Direct disabled guests to accessible entrances.
• Respond to incidents and report to supervisor or EMS.

Skills

Guest service

Attention to detail

Communication

Safety awareness

Tools

Walkie-talkie use

Ticket scanner

Entry control

Job description

REPORTS TO: Event Supervisor/ Manager

FLSA STATUS: Hourly Non-Exempt

Position: Usher/Ticket Taker

POSITION SUMMARY

Part-time event based only

This position works all ticketed events and some non-ticketed events.

USHER/TICKET TAKER JOB DESCRIPTION

Ticket Takers - Entry Doors

• Listen attentively to Guests' questions, concerns or suggestions and be prepared to answer their questions.
• Inspect your assigned area and report all defective equipment or hazardous conditions immediately to your Supervisor.
• Greet each Guest with a smile and encourage them to enjoy their visit to our facilities.
• Courteously request that each Guest hold his or her own ticket.
• Check tickets carefully upon Guest entry at the doors, to ensure valid date, time, event number and ticket stock. Do not allow anyone without a valid ticket or credential to enter the facility.
• Scan/tear tickets and return the appropriate portion to the Guest.
• Communicate via radio to control access for employees, media, VIP's and participants.
• While collecting tickets or checking credentials and pass lists, answer any questions that Guests have pertaining to the facility.
• Report all intoxicated or disruptive fans outside the doors to security.
• Screen for bottles and cans at all entry gates.
• Direct disabled Guests to the proper entrances.
• Report all Guest and employee injuries to your Supervisor and EMS immediately.
• When necessary- count your ticket stubs after the Supervisor closes your door.

Ushers - Seating Areas

• Listen attentively to Guests' questions, concerns or suggestions and be prepared to answer their questions.
• Inspect your assigned areas for any safety hazards or seating irregularities prior to opening the gates, and report any problems to a Supervisor.
• Please note the locations of the nearest restrooms, drinking fountains, telephone and concession stands.
• Face the incoming Guests (not the floor) while standing at the top of your section.
• Greet and assist Guests and answer any questions that arise.
• Check tickets for valid date and seat location; direct or escort Guests to the proper location.
• Direct and escort Guests with ticket problems to Customer Service.
• Constantly scan the seating areas for any injuries that may result from a puck going into the seats, a slip and fall, fighting, etc.
• Scan your assigned area for cans, bottles, and any alcohol related problems.
• Be alert for any objects being thrown from the seating areas and from areas above your area.
• Discourage Guest movement back into the seating areas during play; allow Guests to move during a break in the action.
• Watch for seat jumpers to protect the integrity of the tickets.
• Prevent Guests and vendor from blocking walkways and aisles.
• Direct guests to the designated smoking areas.
• Direct and control the exiting of Guests in the event of an emergency evacuation.
• Report any incidents to your Supervisor, and complete an incident report, if necessary.
• Report any medical emergencies to a Medical Team Member, and assist them in completing an incident report, if necessary.
• Thank Guests for attending the event and conduct a thorough search of your assigned area for any items left behind.
• Turn in all lost and found articles to the Information desk.