Event Setup & Guest Experience Specialist (Conference)

Flik Hospitality Group; Washington (District of Columbia); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Retirement Plan

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits, including Critical

Accident Insurance

Hospital Indemnity Insurance

Legal Services

Choice Auto and Home Program

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Flik Hospitality Group at the World Bank in Washington, DC is hiring a Conference Services Attendant for a full-time role. You will help maintain meeting rooms and public areas to the highest professional standard and ensure all meeting requirements are met before start times.

The position involves setting up rooms, assisting with AV needs, coordinating with clients and staff, and performing site inspections to ensure readiness and service quality.

Qualifications

• Previous customer service or houseman/porter experience preferred.
• Ability to lift up to 50 pounds.
• Working knowledge of Microsoft Office products.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.

Responsibilities

• Moves and places tables, chairs, and supply linens for each event in the conference center.
• Supplies and sets up items not included in the room (flipcharts, whiteboard, screens, etc.).
• Assists with conference room readiness to determine that the rooms are equipped with proper materials (pens, pads, handouts, event packages, etc.).
• Refreshes rooms between meetings.
• Provides prompt and detailed service as scheduled by management or by request.
• Maintains consistent phone and email communication with clients, guests, team members, and support departments.
• Offers assistance to clients and visitors throughout the building, including providing directions and escorting to conference rooms.
• Communicates with co-workers and service partners to ensure updated information is shared.
• Provides recommendations to planning managers regarding appropriate room setups. Collaborates to identify solutions for unique setup challenges.
• Conducts weekly site inspections of meeting rooms and contacts the necessary department if items require service.
• Assists with basic audio visual equipment, as needed.
• Maintains inventory of all supplies and notifies supervisors when additional supplies are needed.
• Performs other duties as assigned.

Skills

Customer service

Houseman/porter experience

Microsoft Office

Written and verbal communication

Organizational skills

Job description

Flik Hospitality Group at the World Bank in Washington, DC is hiring a Conference Services Attendant for a full-time role. You will help maintain meeting rooms and public areas to the highest professional standard and ensure all meeting requirements are met before start times.

The position involves setting up rooms, assisting with AV needs, coordinating with clients and staff, and performing site inspections to ensure readiness and service quality.