Event Services Manager

Elior; New York (NY); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Commuter benefits

401k

Paid time off

Sick time

Holiday pay

Tuition reimbursement

Employee assistance program

Job summary

Elior North America is seeking an experienced Event Services Manager to lead planning and execution of catered events in top tri-state area venues. You will manage client relationships, coordinate with venues and vendors, and ensure flawless on-site performance from setup to breakdown.

The role requires strong communication, organizational, and multi-stakeholder management skills, with a Bachelor’s in Management preferred. Competitive compensation and robust benefits are offered.

Qualifications

• 2 years experience in catering or hospitality event management preferred.
• Exceptional verbal and written communication skills.
• Strong organizational and problem-solving abilities, with the ability to anticipate challenges.
• Ability to manage multiple stakeholders and priorities simultaneously.
• Basic PC knowledge and comprehension (Outlook, Teams, Word & Excel)

Responsibilities

• Act as the primary point of contact for clients, venues, and vendors throughout the planning process, including on-site management during setup, execution, and breakdown.
• Own event planning and execution after sales turnover, including the development of BEOs, timelines, floorplans, and production details.
• Develop clear and comprehensive Supervisor Packets and event paperwork for on-site staff, ensuring seamless communication and execution.
• Coordinate with internal departments and external vendors to ensure all event needs, rentals, and services are secured and operational.
• Support on-site captains by ensuring information is updated and accurate.
• Identify potential risks and challenges, developing contingency and emergency plans to ensure smooth operations.
• Lead client-facing production efforts, including site visits, walkthroughs, tastings, and operational planning.
• Monitor and resolve guest or client issues during events, escalating and communicating resolutions as necessary.
• Conduct post-event evaluations, gather feedback, analyze outcomes, and identify opportunities for improvement.
• Collaborate with leadership to address operational challenges and develop solutions.
• Perform additional duties as assigned by the Director of Catering.
• Stay current with industry trends, technologies, and best practices to deliver exceptional, competitive events.

Skills

Event management

Communication

Organizational skills

Stakeholder management

MS Office (Outlook/Teams/Word/Excel)

Education

Bachelor’s Degree in Management

Tools

MS Office

Outlook

Teams

Word

Excel

Job description

Job Reference Number: 41305

Employment Type: Full-Time

Onsite Segment: Dining & Events

Brand: Abigail-Kirsch

Location: Off Premise Catering

The Role at a glance:

We are looking to add an experienced, motivated Event Services Manager to our Dining & Events team! As an Event Manager, you will have the opportunity to plan, direct, and coordinate catered events at top tri-state area venues.

What you'll be doing:

• Act as the primary point of contact for clients, venues, and vendors throughout the planning process, including on-site management during setup, execution, and breakdown.
• Own event planning and execution after sales turnover, including the development of Banquet Event Orders (BEOs), timelines, floorplans, and production details.
• Develop clear and comprehensive Supervisor Packets and event paperwork for on-site staff, ensuring seamless communication and execution.
• Coordinate with internal departments (sales, culinary, warehouse, and staffing) and external vendors to ensure all event needs, rentals, and services are secured and operational.
• Support on-site captains by ensuring information is updated and accurate.
• Identify potential risks and challenges, developing contingency and emergency plans to ensure smooth operations.
• Lead client-facing production efforts, including site visits, walkthroughs, tastings, and operational planning.
• Monitor and resolve any guest or client issues during events, escalating and communicating resolutions as necessary.
• Conduct post-event evaluations, gather feedback, analyze outcomes, and identify opportunities for improvement.
• Collaborate with leadership (Director of Catering and other departments) to address operational challenges and develop solutions.
• Perform additional duties as assigned by the Director of Catering.
• Stay current with industry trends, technologies, and best practices to deliver exceptional, competitive events.

What we’re looking for:

Must-haves:

• 2 years experience in catering or hospitality event management preferred.
• Exceptional verbal and written communication skills.
• Strong organizational and problem-solving abilities, with the ability to anticipate challenges.
• Ability to manage multiple stakeholders and priorities simultaneously.
• Basic PC knowledge and comprehension (Outlook, Teams, Word & Excel)

Nice-to-haves:

• Bachelor’s Degree in Management

Compensation Range

$85,000-100,000/yr. dependent on experience

Our Benefits:

• Medical (FT Employees)
• Dental
• Vision
• Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
• Discount Program
• Commuter Benefits (Parking and Transit)
• EAP
• 401k
• Sick Time
• Holiday Pay (9 paid holidays)
• Tuition Reimbursement (FT Employees)
• Paid Time Off

About Abigail Kirsch:

Started in the 1970s as a family-owned catering company, Abigail Kirsch has grown into one of New York’s premier caterers. Our steady growth has allowed us to bring our hospitality, service, and delicious food to Connecticut, Westchester, and New York City.

About Elior North America:

Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.

At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you’ve gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.

Disclaimer

This job description can be revised by management as needed.