Event Services Manager

Lancer Hospitality; New York (NY); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Medical (FT Employees)

Vision

UNUM offering for Accident, Critical/

Discount Program

Commuter Benefits (Parking and Transit

EAP401k

Sick Time

Holiday Pay

Tuition Reimbursement (FT Employees)

Paid Time Off

Job summary

Abigail Kirsch is seeking an experienced Event Services Manager to plan, direct, and coordinate catered events at top tri-state area venues. You will act as the primary contact for clients, venues, and vendors, while overseeing on-site setup, execution, and breakdown.

You will develop BEOs, timelines, floorplans, and production details, and prepare Supervisor Packets for on-site staff to ensure seamless communication and execution.

Qualifications

• 2 years experience in catering or hospitality event management preferred.
• Exceptional verbal and written communication skills.
• Strong organizational and problem-solving abilities, with the ability to anticipate challenges.
• Ability to manage multiple stakeholders and priorities simultaneously.
• Basic PC knowledge and comprehension (Outlook, Teams, Word & Excel)
• Bachelor's Degree in Management

Responsibilities

• Act as the primary point of contact for clients, venues, and vendors throughout the planning process, including on-site management during setup, execution, and breakdown.
• Own event planning and execution after sales turnover, including the development of Banquet Event Orders (BEOs), timelines, floorplans, and production details.
• Develop clear and comprehensive Supervisor Packets and event paperwork for on-site staff, ensuring seamless communication and execution.
• Coordinate with internal departments (sales, culinary, warehouse, and staffing) and external vendors to ensure all event needs, rentals, and services are secured and operational.
• Support on-site captains by ensuring information is updated and accurate.
• Identify potential risks and challenges, developing contingency and emergency plans to ensure smooth operations.
• Lead client-facing production efforts, including site visits, walkthroughs, tastings, and operational planning.
• Monitor and resolve any guest or client issues during events, escalating and communicating resolutions as necessary.
• Conduct post-event evaluations, gather feedback, analyze outcomes, and identify opportunities for improvement.
• Collaborate with leadership (Director of Catering and other departments) to address operational challenges and develop solutions.
• Perform additional duties as assigned by the Director of Catering.
• Stay current with industry trends, technologies, and best practices to deliver exceptional, competitive events.

Skills

Event management

Client coordination

Communication

Organizational skills

Stakeholder management

Education

Bachelor's Degree in Management

Tools

Outlook

Teams

Word

Excel

Job description

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The Role at a glance:

We are looking to add an experienced, motivated Event Services Manager to our Dining & Events team! As an Event Manager, you will have the opportunity to plan, direct, and coordinate catered events at top tri-state area venues.

What you'll be doing:

• Act as the primary point of contact for clients, venues, and vendors throughout the planning process, including on-site management during setup, execution, and breakdown.
• Own event planning and execution after sales turnover, including the development of Banquet Event Orders (BEOs), timelines, floorplans, and production details.
• Develop clear and comprehensive Supervisor Packets and event paperwork for on-site staff, ensuring seamless communication and execution.
• Coordinate with internal departments (sales, culinary, warehouse, and staffing) and external vendors to ensure all event needs, rentals, and services are secured and operational.
• Support on-site captains by ensuring information is updated and accurate.
• Identify potential risks and challenges, developing contingency and emergency plans to ensure smooth operations.
• Lead client-facing production efforts, including site visits, walkthroughs, tastings, and operational planning.
• Monitor and resolve any guest or client issues during events, escalating and communicating resolutions as necessary.
• Conduct post-event evaluations, gather feedback, analyze outcomes, and identify opportunities for improvement.
• Collaborate with leadership (Director of Catering and other departments) to address operational challenges and develop solutions.
• Perform additional duties as assigned by the Director of Catering.
• Stay current with industry trends, technologies, and best practices to deliver exceptional, competitive events.

What we're looking for:

Must-haves:

• 2 years experience in catering or hospitality event management preferred.
• Exceptional verbal and written communication skills.
• Strong organizational and problem-solving abilities, with the ability to anticipate challenges.
• Ability to manage multiple stakeholders and priorities simultaneously.
• Basic PC knowledge and comprehension (Outlook, Teams, Word & Excel)

Nice-to-haves:

• Bachelor's Degree in Management

Compensation Range

$85,000-100,000/yr. dependent on experience

#boost

#LIGG1

• Medical (FT Employees)
• Vision
• Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
• Discount Program
• Commuter Benefits (Parking and Transit)
• EAP401k
• Sick Time
• Holiday Pay (9 paid holidays)
• Tuition Reimbursement (FT Employees)
• Paid Time Off

Started in the 1970s as a family-owned catering company, Abigail Kirsch has grown into one of New York's premier caterers. Our steady growth has allowed us to bring our hospitality, service, and delicious food to Connecticut, Westchester, and New York City.

About Elior North America:

Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.

At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you’ve gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.

Disclaimer

This job description can be revised by management as needed.

Nearest Major Market: Manhattan

Nearest Secondary Market: New York City