Event Safety & Guest Experience Lead

St. Louis Blues; St. Louis (MO); On-site; USD 25,000 - 36,000; Part time

Job summary

St. Louis Blues at Enterprise Center & Stifel Theatre seeks a part-time, hourly GE Team Leader – Building External to support Public Safety Managers. You will help maintain guest safety, direct staff, and ensure exemplary service at all touchpoints during events.

The role requires leadership experience, strong communication, and the ability to manage staff in a fast-paced environment, with evening and weekend shifts and a valid St. Louis County Security License preferred.

Qualifications

• College degree or at least 2 years in a multipurpose Arena/Stadium environment.
• Leadership/management experience.
• Excellent customer service skills.
• Strong observation skills and proactive addressing guest needs and staff concerns.
• Creative problem-solving skills.
• Strong interpersonal and communication skills.
• Knowledge of Word, Excel, PowerPoint.

Responsibilities

• Provide leadership and support for Public Safety Manager on Duty.
• Maintain an exemplary level of customer service at all touchpoints.
• Must have strong verbal and written communication skills.
• Assist management with developing and maintaining a well-informed dependable staff.
• Assist managers in building an effective training program for the Guest Experience staff.
• Assist with Guest Experience/Public Safety policy and procedure development and compliance.
• Assist Internal Team Lead’s with gate set up for ingress.
• Assist STLPD with street closures and traffic control by placing and programming traffic signs.
• Guide building K9 sweeps prior to and during events.
• Maintain a presence outside of the venue; assist ingress/egress crowd control and help guests feel safe.
• Generate event reports logging vehicle and pedestrian traffic around the venue.
• Monitor radio traffic and respond to medical/security incidents as requested.
• Complete thorough and accurate reports on any medical/security incidents responded to.
• Provide golf cart escorts for staff post event.
• Position requires working evenings, weekends, and holidays.
• Must be able to perform in a fast-paced, dynamic work environment.
• Must be a self-starter who is able to work long irregular hours.

Skills

Leadership experience

Customer service

Communication skills

Observation skills

Problem solving

Interpersonal skills

Teamwork

Education

College degree or 2+ years arena experience

Tools

Word

Excel

PowerPoint

Job description

St. Louis Blues at Enterprise Center & Stifel Theatre seeks a part-time, hourly GE Team Leader – Building External to support Public Safety Managers. You will help maintain guest safety, direct staff, and ensure exemplary service at all touchpoints during events.

The role requires leadership experience, strong communication, and the ability to manage staff in a fast-paced environment, with evening and weekend shifts and a valid St. Louis County Security License preferred.