Event Planning Management

Details This; Campus (IL); On-site; USD 45,000 - 50,000; Full time

Job summary

UtahPresents at the University of Utah seeks an experienced, full-time Event Supervisor to lead front-of-house operations at Kingsbury Hall in Salt Lake City. If you thrive in a high-end event environment, enjoy leading teams, solving problems in real time, and delivering exceptional guest experiences, we want to hear from you!

Reporting to the Event Manager, the role oversees house management, safety, emergency preparedness, and a team of part-time staff while coordinating with Box Office,

Qualifications

• Requires proven experience leading front-of-house operations for events and managing staff.
• Strong customer service mindset with focus on guest safety and accessibility.
• Ability to coordinate with multiple internal departments and external partners.

Responsibilities

• Lead front-of-house operations for assigned events ensuring smooth entry, seating, concessions, and ushering.
• Supervise and schedule part-time staff; manage timecards and payroll; maintain staffing levels per event needs.
• Coordinate with Box Office, Production, Marketing, and Administrative teams from planning through post-event close.

Skills

Leadership

Guest Services

Event Coordination

Safety & Security

Communication

Education

Bachelor's degree or equivalent experience

Tools

Spektrix

Ticketmaster

Microsoft Office

Job description

The work schedule can vary based on event schedules and are frequently on nights, weekends, and sometimes holidays.

VP Area

VP Area Academic Affairs

Department

Location

Location Campus

City

City Salt Lake City, UT

Type of Recruitment

Type of Recruitment External Posting

Pay Rate Range

Pay Rate Range 45,000-50,000

Close Date

Close Date 09/30/2026

Priority Review Date (Note - Posting may close at any time)

Priority Review Date (Note - Posting may close at any time) 09/21/2026

Job Summary

UtahPresents is seeking an experienced, full-time Event Supervisor to help lead front-of-house operations at the historic Kingsbury Hall, one of Utah’s premier performing arts venues. If you thrive in a high-end event environment, enjoy leading teams, solving problems in real time, and creating exceptional guest experiences, we’d love to hear from you!

Reporting to the Event Manager, the Event Supervisor oversees house management, patron safety, emergency preparedness, and a team of part-time house managers and ushers while coordinating closely with the Box Office, Production, Marketing, and Administrative teams. This role also supports event planning and client services for more than 180 annual performances, ceremonies, and community events spanning music, theatre, dance, comedy, lectures, film, graduations, and more.
UtahPresents is a mission driven, non-profit, campus-based arts presenter located at the University of Utah with a focus on bringing diverse artistic and cultural experiences to the campus and the region. As stewards of the iconic Kingsbury Hall, UtahPresents provides a valuable gathering space for community events and campus partners. UtahPresents values individuals who can actively contribute to the diversity of viewpoints, cultural background, experiences, and expertise of our staff.

Kingsbury Hall is a 1992-seat historic proscenium theatre in the heart of University of Utah in Salt Lake City that hosts a wide spectrum of events and performances. Operating year-round, we support around 20 performances on the UtahPresents season as well as numerous rental events for community groups, national and international promoters, and campus groups. Genres include music, theatre, dance, opera, comedy, film screenings, lectures, conferences, graduations, and more. Support may extend to UtahPresents presentations in other venues a few times a year.

The University of Utah offers a competitive benefits package including excellent health care coverage, a 14.2% retirement contribution, paid leave, and tuition reduction benefits for employees and their families. More information available at https://benefits.utah.edu .

Priority consideration will be given to applications received before: September 21st.

Responsibilities

ESSENTIAL FUNCTIONS , SKILLS & QUALIFICATIONS

Event Management & Guest Experience: Proven experience leading front-of-house operations for assigned events ensuring entry points, lobbies, seating areas, concessions, merchandise areas, signage, staffing, and equipment are ready and welcoming. Coordinate door openings, show holds, special situations, and event transitions while actively monitoring guest flow, ticketing, usher operations, security, concessions, and housekeeping.

Leadership & Supervision: Provide clear direction and effective supervision to part-time staff and volunteers. Recruit, train, schedule, and evaluate front-of-house personnel; maintain staffing levels based on event needs; approve timecards and payroll; and foster a positive, accountable team environment.

Customer Service & Safety: Provide highly visible, responsive guest service and confidently address patron or staff concerns, seating issues, conflicts, and emergencies. Use sound judgment and de-escalation skills, enforce venue and University policies, and know when to involve management, security, or emergency services.

Event Planning & Coordination: Serve as the primary front-of-house contact for assigned clients from planning through event close, often coordinating multiple clients’ needs simultaneously. Conduct client meetings and site visits, use event management software to track and communicate event needs, and coordinate with internal departments, campus partners, vendors, contractors, and service providers.

Technology & Administrative Skills: Confidently operate and troubleshoot ticketing and scanning systems, point-of-sale equipment, cash readers, radios, and other event technology. Experience with Spektrix, Ticketmaster, or similar ticketing systems preferred. Proficient with Microsoft Office, scheduling, supply ordering, cash handling, PCI compliance, basic accounting, event documentation, settlements, and incident reporting.

Concessions & Event Revenue: Coordinate concessions and merchandise operations, including product planning, ordering, inventory, pricing, point-of-sale needs, staffing, and close-out. Ensure PCI compliance and accurate documentation of vendor invoices, settlements, and event-related revenue.

Accessibility & Inclusion: Serve as an operational advocate for accessible and inclusive guest experiences. Coordinate accessible seating, routes, assistive listening devices, ASL interpretation, captioning, and other accommodations. Ensure clear pathways, appropriate signage, and compliance with applicable ADA requirements and University policy.

Communication & Professionalism: Demonstrate excellent written and verbal communication skills, strong organizational ability, sound judgment, and the ability to manage multiple priorities in a fast-paced environment. Spanish-language proficiency and familiarity with current information technology trends and platforms are a plus.
Physical Requirements: Able to stand, walk, and navigate stairs and ramps for the duration of events, including in low-light and occasionally loud environments. Ability to lift up to 40 pounds and assist with moving and setting up temporary tables, chairs, tents, and similar equipment. Must be able to communicate clearly and hear or lip-read adequately.

Minimum Qualifications

EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels:

Supervisor, Event Planning Management: Requires a bachelor’s (or equivalency) + 2 years of directly related work experience or a master’s (or equivalency) degree.

Preferences

Preferred Experience: Supervisory experience in a mid- to large-sized event venue, or comparable experience as an event manager or coordinator.

Certifications: Crowd Manager and First Aid/ AED certification preferred.

Type

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page .

Online reports may be submitted at https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offences, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security‑related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members , a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

Required Documents

• Resume
• Cover Letter
• List of References

Optional Documents

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: [phone] By Email: [e-mail]