Event Parking Lead — Staff & Customer Service

LAZ Parking; Austin (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

LAZ Parking in Austin, TX is seeking an Assistant Event Manager to oversee parking operations and event staff during events. The role involves ensuring SOP adherence, directing traffic, and delivering exceptional customer service to clients and employees.

Responsibilities include staff training, cash handling, and coordinating with event management. The position requires a high school diploma or GED and a valid driver’s license; parking experience is preferred but not required.

Qualifications

• High school diploma or GED required.
• Valid driver’s license required.
• Parking industry experience preferred but not required.
• Experience with cash handling remains desirable.
• Experience in customer relations is beneficial.

Responsibilities

• Supervise event staff and facilities during events.
• Ensure staff understand SOPs and provide refresher training.
• Lead, train, and support front-line event staff.
• Direct traffic within parking facilities.
• Coordinate with event management and traffic control.
• Handle and safeguard cash during events as needed.
• Work independently, sometimes unsupervised.
• Provide excellent customer service to clients and employees.
• Perform additional duties as assigned.

Skills

Team building

Independent decisions

Effective communication

Customer service

Cross-cultural comms

Fast-paced environment

Unsupervised work

English language

Sense of urgency

Value-added mindset

Education

High school diploma or GED

Job description

LAZ Parking in Austin, TX is seeking an Assistant Event Manager to oversee parking operations and event staff during events. The role involves ensuring SOP adherence, directing traffic, and delivering exceptional customer service to clients and employees.

Responsibilities include staff training, cash handling, and coordinating with event management. The position requires a high school diploma or GED and a valid driver’s license; parking experience is preferred but not required.