Assistant Events Manager - Austin, TX

LAZ Parking; Austin (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

LAZ Parking in Austin, TX is seeking an Assistant Event Manager to oversee parking operations and event staff during events. The role involves ensuring SOP adherence, directing traffic, and delivering exceptional customer service to clients and employees.

Responsibilities include staff training, cash handling, and coordinating with event management. The position requires a high school diploma or GED and a valid driver’s license; parking experience is preferred but not required.

Qualifications

• High school diploma or GED required.
• Valid driver’s license required.
• Parking industry experience preferred but not required.
• Experience with cash handling remains desirable.
• Experience in customer relations is beneficial.

Responsibilities

• Supervise event staff and facilities during events.
• Ensure staff understand SOPs and provide refresher training.
• Lead, train, and support front-line event staff.
• Direct traffic within parking facilities.
• Coordinate with event management and traffic control.
• Handle and safeguard cash during events as needed.
• Work independently, sometimes unsupervised.
• Provide excellent customer service to clients and employees.
• Perform additional duties as assigned.

Skills

Team building

Independent decisions

Effective communication

Customer service

Cross-cultural comms

Fast-paced environment

Unsupervised work

English language

Sense of urgency

Value-added mindset

Education

High school diploma or GED

Job description

The Spirit Of The Position

The Assistant Event Manager is responsible for overseeing parking operations and staff during events. Additionally, they will interface with and provide excellent customer service to all customers and employees. The Event Assistant Manager reports to the Event Manager.

Principal Job Duties

• Supervise campus parking facilities and event staff (cashiers, parkers) during events.
• Understand all relevant standard operating procedures (SOPs) for event supervisors, cashiers, and parkers.
• Lead, train, support, and communicate with front-line event staff.
• Ensure that event staff under your supervision understand all SOPs pertaining to their duties and provide refresher training as necessary.
• Direct traffic within parking facilities.
• Communicate with event management and traffic control during the event, as well as before and after the event if necessary.
• Drop, move, and pick up parking equipment (cones, barricades, signs, etc.), as required.
• Handle and safeguard cash before, during, and after select events, as required.
• Work independently, and, at times, unsupervised.
• Provide excellent customer service to clients, customers, and employees.
• Additional duties as assigned.

Education

• High school diploma or GED required.
• Must have a valid driver’s license.

Experience

• Parking industry experience is preferred but not required.
• Previous experience with cash handling.
• Previous experience in customer relations.

Skills

• Excellent team-building and interpersonal skills.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).
• Ability to communicate professionally and effectively with diverse cultures.
• Thrive in fast-paced, multi-faceted work environment.
• Must be able to work unsupervised.
• Ability to speak, read, and comprehend the English language.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement and contribute to value-added services/developments.

Physical Demands

• Ability to lift, push and pull at least 50 pounds

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.