Event Operations Manager - Hybrid (SF) with Growth Perks

TMG Retail Ltd; Sheridan (CA); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401k

Paid time off

Hybrid work policy

Birthday off

Travel allowance

Annual bonus up to 20%

Job summary

TMG Retail Ltd in the San Francisco area is seeking an experienced Event Operations Manager to lead the delivery and logistics of Lumos Experiences shows. You will own planning, venue coordination and on-site execution to ensure high-quality, on-brand events across venues.

The role requires proactive leadership, a hands-on approach, and the ability to manage multiple venues. You will coach teams, optimize processes and support growth of Lumos across the region.

Qualifications

• Proven experience in event operations, production or management.
• Self-starter who thrives on responsibility and momentum.
• Ability to motivate a team, set and uphold high standards and bring energy to your events.
• Confident in making decisions, even under pressure and always ready to find a solution.
• Strong organisational and project management skills with the ability to multitask.
• Excellent negotiation, communication and interpersonal skills.
• Driving license, traveling to various locations as needed.
• Proficiency in Google Suite, AI and team collaboration tools.

Responsibilities

• End-to-End Event Operations: Own the full operational delivery of our shows across San Francisco, from pre-show planning and venue coordination to on-the-ground execution and post-event review, ensuring every event runs smoothly, on-brand and to a high standard.
• Venue Management: Maintain a detailed venue catalogue with layouts, access and contact information. Liaise with venues to develop event operations plans, venue advance sheets, emergency procedures and safety documentation as required.
• Staff Recruitment, Scheduling & Training: Lead weekend team recruitment, onboarding and ongoing training for Event Managers and Assistants. Manage and maintain up-to-date training resources, playbooks and manager toolkits.
• Musician & Production Coordination: Work with the Musician Booker to ensure artists are well-briefed and supported. Oversee production teams to ensure all technical and operational elements are executed seamlessly.
• Processes & Operational Standards: Develop and standardise processes across all shows to drive consistency, reduce ambiguity and improve efficiency.
• Budget & Inventory Management: Manage inventory, storage locations, equipment maintenance and logistics to ensure events are properly resourced.
• Field Presence & Quality Control: Attend a minimum of two shows per month, with additional event attendance as needed during training, launches and peak periods.
• Reporting & Continuous Improvement: Deliver post-event reports, analyse KPIs and customer feedback and proactively propose improvements to keep Lumos ahead of industry trends.
• Special Event & Venue Preparation: Coordinate venue-specific requirements including permits, vendor sourcing, local compliance requirements, and operational planning for unique or non-traditional event spaces.
• Coordinate Venue Insurance Requirements: certificates of insurance (COIs), vendor documentation, permits and compliance records to ensure all events meet venue and local requirements.

Skills

Event operations

Production management

Team leadership

Decision making

Organizational skills

Negotiation

Google Suite

AI tools

Project management

Tools

Google Suite

AI

Job description

TMG Retail Ltd in the San Francisco area is seeking an experienced Event Operations Manager to lead the delivery and logistics of Lumos Experiences shows. You will own planning, venue coordination and on-site execution to ensure high-quality, on-brand events across venues.

The role requires proactive leadership, a hands-on approach, and the ability to manage multiple venues. You will coach teams, optimize processes and support growth of Lumos across the region.