Regional Event Operations Lead | Hybrid Work & Growth

TMG Retail Ltd; Baltimore (MD); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401k

Paid time off (PTO)

Annual bonus up to 20%

Birthday off

Travel expenses covered

Hybrid work policy

Job summary

TMG Retail Ltd is seeking an Event Operations Manager to lead and coordinate Lumos Experiences shows in the Washington DC region. You will own end-to-end operational delivery, venue planning and safety documentation while coaching field teams and maintaining high standards across multiple venues.

You’ll oversee budgeting, inventory, production coordination and post-event reporting, with a hands-on approach to ensure quality and growth as Lumos expands its footprint in the region.

Qualifications

• Proven experience in event operations, production or management.
• A natural self-starter who thrives on responsibility and momentum.
• Ability to motivate a team, set and uphold high standards and bring energy to your events.
• Confident in making decisions, even under pressure and always ready to find a solution.
• Strong organizational and project management skills with the ability to multitask.
• Excellent negotiation, communication and interpersonal skills.
• Driving license, traveling to various locations as needed.
• Proficiency in Google Suite, AI and team collaboration tools.

Responsibilities

• Own the full operational delivery of shows across the Washington DC region from planning to post-event review.
• Maintain venue catalogue, develop event operations plans and safety documentation.
• Lead weekend recruitment, onboarding and ongoing training for Event Managers and Assistants.
• Coordinate with Musician Booker and production teams to ensure smooth execution.
• Standardize processes to drive consistency and efficiency across shows.
• Manage inventory, storage locations, equipment maintenance and logistics.
• Attend a minimum of two shows per month for field presence and coaching.
• Deliver post-event reports, analyze KPIs and propose improvements.
• Coordinate permits, vendor sourcing and local compliance for special venues.
• Ensure COIs, vendor documents and compliance records meet venue requirements.

Skills

Event operations

Team leadership

Budget management

Communication

Negotiation

Project management

Job description

TMG Retail Ltd is seeking an Event Operations Manager to lead and coordinate Lumos Experiences shows in the Washington DC region. You will own end-to-end operational delivery, venue planning and safety documentation while coaching field teams and maintaining high standards across multiple venues.

You’ll oversee budgeting, inventory, production coordination and post-event reporting, with a hands-on approach to ensure quality and growth as Lumos expands its footprint in the region.