Event Operations Manager, Washington DC

TMG Retail Ltd; Baltimore (MD); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401k

Paid time off (PTO)

Annual bonus up to 20%

Birthday off

Travel expenses covered

Hybrid work policy

Job summary

TMG Retail Ltd is seeking an Event Operations Manager to lead and coordinate Lumos Experiences shows in the Washington DC region. You will own end-to-end operational delivery, venue planning and safety documentation while coaching field teams and maintaining high standards across multiple venues.

You’ll oversee budgeting, inventory, production coordination and post-event reporting, with a hands-on approach to ensure quality and growth as Lumos expands its footprint in the region.

Qualifications

• Proven experience in event operations, production or management.
• A natural self-starter who thrives on responsibility and momentum.
• Ability to motivate a team, set and uphold high standards and bring energy to your events.
• Confident in making decisions, even under pressure and always ready to find a solution.
• Strong organizational and project management skills with the ability to multitask.
• Excellent negotiation, communication and interpersonal skills.
• Driving license, traveling to various locations as needed.
• Proficiency in Google Suite, AI and team collaboration tools.

Responsibilities

• Own the full operational delivery of shows across the Washington DC region from planning to post-event review.
• Maintain venue catalogue, develop event operations plans and safety documentation.
• Lead weekend recruitment, onboarding and ongoing training for Event Managers and Assistants.
• Coordinate with Musician Booker and production teams to ensure smooth execution.
• Standardize processes to drive consistency and efficiency across shows.
• Manage inventory, storage locations, equipment maintenance and logistics.
• Attend a minimum of two shows per month for field presence and coaching.
• Deliver post-event reports, analyze KPIs and propose improvements.
• Coordinate permits, vendor sourcing and local compliance for special venues.
• Ensure COIs, vendor documents and compliance records meet venue requirements.

Skills

Event operations

Team leadership

Budget management

Communication

Negotiation

Project management

Job description

Event Operations Manager, Washington DC

TMG Retail Ltd Sheridan, Maryland, United States

About this position

CURATE GROUP

Role: Event Operations Manager, Lumos Experiences

Reports to: Head of Regional Events, Washington DC

Contract Type: Full time 3:2

Office Location: Washington DC

COMPANY OVERVIEW:

Curate Group is a dynamic events and experiences company, creating unforgettable moments that bring people together. We specialize in unique, high-quality live events - from large scale festivals, immersive concerts, cultural experiences and corporate events partnering with some of the world’s most exciting brands.

One of our core event brands, Lumos Experiences, is one of the most distinctive live entertainment concepts, creating atmospheric candlelit concerts that transform unexpected spaces into something genuinely magical. We're growing fast, running multiple shows per week across new cities and countries and we're looking for a highly organized Event Operations Manager to support the ongoing running of our shows.

ROLE OVERVIEW

Lumos is scaling rapidly across Washington DC and surrounding areas, and we're looking for an Event Operations Manager to lead the successful delivery of our live events. You'll own operational planning and execution across multiple venues, ensuring every show runs smoothly, safely and consistently while supporting the continued growth of the business.

This role suits someone who takes real pride in their work and spots what needs doing before being asked. You'll be a proactive problem-solver who thrives on responsibility, makes confident decisions and brings both energy and precision to everything you do. This isn't a role for someone who waits to be directed, it's for someone who leads, cares and makes things happen.

You’ll also spend time at some of the shows because the best operations leaders stay close to the experience they're delivering. Seeing your events firsthand allows you to coach teams, identify improvements and continually raise standards across the region.

SUCCESS IN THIS ROLE

Success in this role will be measured through event quality, operational consistency, staffing performance, wise budget management, positive guest feedback and the ability to support the region's continued growth.

KEY RESPONSIBILITIES

• End-to-End Event Operations: Own the full operational delivery of our shows across the Washington DC region, from pre-show planning and venue coordination to on-the-ground execution and post-event review, ensuring every event runs smoothly, on-brand and to a high standard.
• Venue Management: Maintain a detailed venue catalogue with layouts, access and contact information. Liaise with venues to develop event operations plans, venue advance sheets, emergency procedures and safety documentation as required.
• Staff Recruitment, Scheduling & Training: Lead weekend team recruitment, onboarding and ongoing training for Event Managers and Assistants. Manage and maintain up-to-date training resources, playbooks and manager toolkits.
• Musician & Production Coordination: Work with the Musician Booker to ensure artists are well-briefed and supported. Oversee production teams to ensure all technical and operational elements are executed seamlessly.
• Processes & Operational Standards: Develop and standardize processes across all shows to drive consistency, reduce ambiguity and improve efficiency.
• Budget & Inventory Management: Manage inventory, storage locations, equipment maintenance and logistics to ensure events are properly resourced.
• Field Presence & Quality Control: Attend a minimum of two shows per month, with additional event attendance as needed during training, launches and peak periods.
• Reporting & Continuous Improvement: Deliver post-event reports, analyze KPIs and customer feedback and proactively propose improvements to keep Lumos ahead of industry trends.
• Special Event & Venue Preparation: Coordinate venue-specific requirements including permits, vendor sourcing, local compliance requirements, and operational planning for unique or non-traditional event spaces.
• Coordinate Venue Insurance Requirements: certificates of insurance (COIs), vendor documentation, permits and compliance records to ensure all events meet venue and local requirements.

WHO WE’R LOOKING FOR

• Proven experience in event operations, production or management. Ideally within the live entertainment or hospitality sectors.
• A natural self-starter who thrives on responsibility and momentum.
• Ability to motivate a team, set and uphold high standards and bring energy to your events.
• Confident in making decisions, even under pressure and always ready to find a solution.
• Strong organizational and project management skills with the ability to multitask.
• Excellent negotiation, communication and interpersonal skills.
• Driving license, traveling to various locations as needed.
• Proficiency in Google Suite, AI and team collaboration tools.

WHAT WE OFFER

• A competitive salary with flexibility based on your experience and skills.
• Access to our discretionary annual bonus of up to 20% based on personal and business performance
• Covered travel expenses to shows
• 11 days PTO plus federal holidays and extra days off at Christmas
• An extra day of annual leave gifted for each year of service (up to an additional 3 days)
• Your birthday off (or a day within the same month)
• Health insurance
• 401k
• Maternity and paternity leave policy
• A flexible hybrid-working policy 3 days in the office and 2 at home or on-site where needed
• Significant opportunities for personal growth and career progression as the business scales .