Event Operations Manager, (Contract)

Smartly; New York (NY); On-site; USD 68,880 - 89,544; Full time

Job summary

Smartly is seeking an Event Operations Manager (Contract) to elevate the planning, execution, and scaling of our programs. You will own end-to-end event technology, design robust registration flows, and ensure data integrity across global events.

You will collaborate with Marketing, Finance, Revenue, and Production teams, manage budgets and on-site production, and help deliver high-impact programs within a fast-paced environment.

Qualifications

• 3+ years of experience in event operations, marketing operations, or commercial event production.
• Hands-on expertise managing modern event registration systems and tech stacks.
• Strong operational mindset with exceptional attention to detail and data integrity.
• Cross-functional fluency, esp. with Commercial and Partnerships teams.
• Stakeholder management skills for complex timelines and vendors.

Responsibilities

• Own end-to-end event technology and establish strong operational foundations for global events.
• Contribute to smaller community events and third-party sponsorships with quality control.
• Manage event registration platforms, flows, ticket structures, and system configurations.
• Oversee attendee data management, segmentation, and reporting for accuracy.
• Coordinate with Marketing, Finance, Revenue, and Production teams to ensure alignment.
• Assist with budget tracking and on-site production for high-impact programs.
• Maintain complex timelines and deliver projects with guidance from senior team members.

Skills

Event operations

Data management

Cross-functional collaboration

Vendor management

Attention to detail

Tools

Zuddl

Registration platforms

Job description

As our Event Operations team continues to grow, we are seeking a Event Operations Manager (Contract) to help elevate how we plan, execute, and scale our programs. This role is highly focused on supporting the processes, infrastructure, and event technology that power our global team.

If you love the intersection of event logistics, data management, and seamless execution, this role is for you.

Role Overview

• Term: 3-Month Contract (30 hours/week)
• Scope: Approximately 60% event operations & systems-building, and 40% event production.

What You’ll Do

As an Event Operations Manager, you will play a critical role in enabling our global events by owning end-to-end event technology and establishing strong operational foundations. You will also contribute to the execution of smaller community events and third-party sponsorships, ensuring quality and consistency across every touchpoint.

• System & Registration Ownership: Own and manage event registration platforms (e.g., Zuddl). Design and maintain registration flows, ticket structures, and intricate system configurations.
• Data & Analytics: Oversee attendee data management, segmentation, and reporting to ensure flawless data accuracy.
• Cross-Functional Collaboration: Serve as a bridge ensuring operational alignment across Marketing, Finance, Revenue, and Production teams.
• Budget & Production Support: Assist with end-to-end event planning, including vendor vetting, sourcing, and on-site execution. Own budget tracking and reconciliation to ensure all programs deliver against target.
• Project Management: Keep complex timelines on track, helping to deliver high-impact programs with guidance from senior team members.

We’re Looking for Someone Who Has...

• 3+ years of experience in event operations, marketing operations, or commercial event production.
• Hands-on expertise managing modern event registration systems and tech stacks.
• A strong operational mindset with exceptional attention to detail and a love for data integrity.
• Cross-functional fluency, with proven experience collaborating closely with Commercial and Partnerships teams.
• Stakeholder management skills, including the ability to manage complex timelines and multiple external vendors.
• Adaptability, thriving in fast-paced, ambiguous environments with a self-driven, entrepreneurial spirit.

What We Offer You...

The base pay range for this position is as mentioned. We take into consideration an individual’s background, expertise, and experience in determining final salary. This information is provided in accordance with applicable law. Base pay information is based on market location. Salary in USD : $50 to $65 USD per hour