Event Operations Manager

BEST Crowd Management; Kansas City (KS); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Employee Assistance Program

Paid Time Off

Job summary

BEST Crowd Management in Kansas City, KS, is hiring an Account Manager to lead events operations, staff development, and outstanding customer experiences. You’ll oversee recruiting, training, scheduling, and on-site execution while tracking budgets and payroll accuracy.

The role requires 3+ years in operations or project management, a bachelor’s degree or equivalent, and strong leadership with mentoring skills. Weekend/on-call work and up to 25% travel are expected.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• 3+ years in operations, service, field, or project management.
• Experience in event staffing, security, sports management, or athletics preferred.

Responsibilities

• Oversee daily operations including recruiting, hiring, licensing, training, scheduling, and event-day execution.
• Build and manage staffing plans, track budgets, and ensure payroll and invoicing accuracy.
• Coach, mentor, and develop an operations team.
• Elevate the customer experience through proactive communication and service improvements.
• Partner with leadership to create smarter operating strategies.
• Ensure staffing needs are met on time and within budget.
• Maintain records and reports for internal and external use.
• Be ready for weekend/evening on-call needs and travel up to 25%.
• Jump in on additional duties as needed.

Skills

Leadership

Communication

Customer focus

People management

Mentoring

Team development

Initiative

Education

Bachelor’s degree or equivalent work experience

Job description

BEST Crowd Management in Kansas City, KS, is hiring an Account Manager to lead events operations, staff development, and outstanding customer experiences. You’ll oversee recruiting, training, scheduling, and on-site execution while tracking budgets and payroll accuracy.

The role requires 3+ years in operations or project management, a bachelor’s degree or equivalent, and strong leadership with mentoring skills. Weekend/on-call work and up to 25% travel are expected.