Assistant Account Manager | Event Operations & Growth

BEST Crowd Management; Madison (WI); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with company match

Paid time off

Job summary

BEST Crowd Management in Madison, WI is hiring an Assistant Account Manager to support major venues in professional sports. You will lead and coordinate event operations, supervise staff, and resolve client issues at high-paced events.

Ideal candidates bring 1–3 years of event/crowd management experience, strong communication skills, and a professional, service-driven approach. The role is based in Madison with career growth opportunities and a comprehensive benefits package.

Qualifications

• Previous event and/or crowd management experience.
• Excellent oral and written communication skills.
• Professionalism: customer service-driven demeanor.

Responsibilities

• Lead and Coordinate: assist in managing all aspects of event operations, ensuring everything runs smoothly and efficiently.
• Team Leadership: assign tasks, direct work, and provide on-the-job training to event supervisors and staff.
• Problem Solver: address and resolve service concerns, respond to incidents, and maintain positive client relationships.
• Emergency Response: be the go-to person for client or site emergencies, ensuring timely and effective communication.
• Supervise and Motivate: oversee shift supervisors, coach and train staff, and evaluate performance.
• Maintain Standards: ensure all procedures and training materials are up-to-date and all positions are well-maintained.

Education

High School Diploma or equivalent

Job description

BEST Crowd Management in Madison, WI is hiring an Assistant Account Manager to support major venues in professional sports. You will lead and coordinate event operations, supervise staff, and resolve client issues at high-paced events.

Ideal candidates bring 1–3 years of event/crowd management experience, strong communication skills, and a professional, service-driven approach. The role is based in Madison with career growth opportunities and a comprehensive benefits package.