Account Manager - Security and Events

BEST Crowd Management; Albuquerque (NM); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Employee Assistance Program

Paid Time Off

Job summary

BEST Crowd Management in Albuquerque, NM is hiring an Account Manager to lead day-to-day operations, deliver exceptional customer experiences, and build a high-performing event staffing team.

You will oversee recruiting, licensing, training, scheduling, budgets, and payroll/invoicing, while maintaining thorough records. Weekend/evening on-call is required, with travel up to 25% and a focus on operational excellence on game day.

Qualifications

• Bachelor’s degree or equivalent work experience.
• At least 3 years in operations, service, field, or project management.
• Strong leadership and people-management skills.
• Excellent communication skills (written and verbal).
• A valid driver’s license.

Responsibilities

• Oversee daily operations including recruiting, hiring, licensing, training, scheduling, and event‑day execution.
• Build and manage staffing plans, track budgets, and ensure payroll and invoicing accuracy.
• Coach, mentor, and develop an operations team for game day readiness.
• Elevate the customer experience through proactive communication, regular check-ins, and service improvements.
• Partner with leadership to create smarter, more efficient operating strategies.
• Ensure staffing needs are met on time and within budget.
• Maintain accurate records and reports for internal/external use.

Skills

Leadership

People management

Communication

Customer service

Education

Bachelor's degree or equivalent

Job description

BEST Crowd Management

Now Hiring: Account Manager – Lead the Action Behind the Scenes!

Are you ready to take charge of high-energy operations and help bring major events to life? Join us as an Account Manager, where you’ll be the driving force behind smooth day-to-day operations, exceptional customer experiences, and a standout event workforce. If you thrive in a fast-paced environment and love developing teams, this is your moment!

Compensation: $60,000 - $65,000 / year

Work Location: Albuquerque, NM

Benefits: Medical, Dental, Vision, 401(k), Employee Assistance Program, Paid Time Off

What You’ll Do

As an Account Manager, you’ll be the operational expert, working closely with our Area Manager/Regional Director to ensure everything runs like a well‑oiled machine. In this role, you will:

Oversee daily operations including recruiting, hiring, licensing, training, scheduling, and event‑day execution

Build and manage staffing plans, track budgets, and ensure payroll and invoicing accuracy

Coach, mentor, and develop an operations team that’s motivated, skilled, and ready for game day

Elevate the customer experience through proactive communication, regular check‑ins, and service improvements

Partner with leadership to create smarter, more efficient operating strategies

Ensure staffing needs are met on time and within budget

Maintain accurate records and reports for internal and external use

Be ready for weekend/evening on‑call needs and travel up to 25%

Jump in on additional duties as needed—every day is different!

What You Bring

We’re looking for a leader who’s organized, adaptable, and passionate about delivering results. You should have:

A valid driver’s license

Strong leadership and people‑management skills

Excellent communication skills (written and verbal)

A customer‑focused mindset and a drive to exceed expectations

Experience mentoring, coaching, and developing teams

Initiative and the ability to thrive in changing environments

A bachelor’s degree or equivalent work experience

At least 3 years in operations, service, field, or project management

Experience in event staffing, security, sports management, or athletics (preferred)

Physical & Work Environment

This role keeps you on the move! While primarily office‑based, you’ll frequently be out at events—indoors, outdoors, and everywhere in between. Expect occasional lifting (up to 25 lbs), walking, standing, climbing, and working in various weather conditions. Reasonable accommodations are available.

Why You’ll Love It

You won’t just manage operations—you’ll shape experiences, build teams, and help deliver unforgettable events. If you’re a leader with energy, drive, and a passion for making things happen, we want you on our team.

It is the policy of BEST Crowd Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

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