Event Operations Manager

Whitewater; Charlotte (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Access to Whitewater Center activities

Staff discount program

401K

Paid Time Off

Job summary

A premier outdoor recreation organization is seeking an Event Operations Manager responsible for planning, budgeting, and managing public-facing events. With a strong focus on team leadership and operational efficiency, the role demands over 5 years of experience in management, flexibility for working various schedules, and the ability to manage profit and loss statements. This full-time position is on-site and emphasizes high customer service standards, making it crucial to work closely with various departments and ensure a successful event execution.

Qualifications

• Over 5 years of leadership and management experience.
• Experience managing profit and loss statements.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Oversee the Event Operations team.
• Evaluate and assess programming for success.
• Maintain accurate profit and loss statements.

Skills

Management experience

Leadership skills

Critical thinking

Education

Bachelor’s degree in Management, Business, Hospitality, or Outdoor Recreation

Job description

The Event Operations Manager is responsible for the strategic planning, budgeting, and daily operation of all public-facing events. Typical events include, but are not limited to, single and multi-day Festivals, Whitewater Race Series events, Whitewater Film Series events, River Jam concerts, Yoga sessions, Adventure Dining, Winter programming, Outpost programming and all other established programming. The Event Operations Manager is a full-time, on-site, benefits eligible position and reports directly to the Director of Operations.

Responsibilities

• Function as the department head and oversee a department made up of full-time and part-time staff
• Evaluate and assess current programming to ensure success and growth of future events.
• Utilize key tools and metrics to measure team results and hold the team accountable to established goals and objectives.
• Maintain accurate profit and loss statements.
• Work closely with all Whitewater departments to forecast needs and plan for day-of logistics.
• Maintain a high standard of customer service for participants and have in-depth knowledge of the organization, products, and services.
• Develop and implement processes and procedures
• Manage an efficient operation, demonstrating fiscal awareness, and ensuring effective execution of tasks and utilization of resources.
• Other duties as assigned.

Requirements

• Bachelor’s degree in Management, Business, Hospitality, Outdoor Recreation or equivalent.
• Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.
• 5+ years of experience in management and/or leadership
• Experience managing profit and loss statements
• Ability to think critically and be proactive

Physical Demands

• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to bend, lean, stand, and kneel on a regular basis and for sustained periods of time.
• Must be able to lift and move at least 60 pounds.
• Must be able to work outdoors for sustained periods of time and in all weather and environmental conditions.
• Must be able to work in shared spaces with other employees and customers.
• All positions at Whitewater require employees to report and work onsite at Whitewater locations.
• Access to Whitewater Center's pass activities
• Staff discount program and pro deals
• 401K
• Paid Time Off

Overview of Department

The Events Department professionals work to advance Whitewater’s mission, cultural goals, and brand communication. These positions support all employees and facilitate guest touchpoints both on-site and externally.

Working at Whitewater

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join.

Legal Disclosures

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.