Event Operations Leader & Team Manager

Quest Events; Hayward (CA); Presencial; USD 85 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance incentives

Safe Harbor 401k with 5% EmployerMatch

PTO and holidays

Medical/Dental/Vision/Life & Dis.

Resumo da oferta

Quest Events in Hayward, CA is seeking an Operations Manager to lead field-focused event operations, manage local assets, and ensure outstanding customer service. The role emphasizes team leadership, scheduling, and problem-solving across diverse events.

The Operations Manager will recruit, train, and supervise Crew Leaders and Part-Time Installers, oversee labor hours, and ensure events are staffed, prepared, and executed on time within budget. Strong scheduling and communication are essential.

Qualificações

• Education: High School diploma required. Associates Degree preferred.
• 2+ Years of Experience in the Event Industry or customer service-related job experience.
• Ability to adapt to and maintain a varying schedule and be on call or work weekends, evenings, and holidays, as needed.
• Labor management experience, specifically recruiting, training, scheduling, and accountability.
• Must be able to positively interact with others on a daily basis and be open to constructive criticism.
• Must be able to speak, write, and understand English fluently.
• Proficient in Microsoft Word, Excel, Outlook, and company related computer programs.
• Possess a valid driver’s license and submit to an annual driving record review. (No DUIs, etc). This position is required to pass a DOT physical.
• Must be able to drive all company vehicles, including medium-duty trucks.
• Maintain a professional appearance, with no visible tattoos or piercings.
• Ability to lift 62lbs and work on a step ladder without exceeding maximum weight allowance.
• Ability to stand or walk for extended periods of time.
• Must be able to problem solve and prioritize needs on a daily basis.
• Workload includes 40 50 hours per week on average.

Responsabilidades

• Managing sets and strikes by satisfying client needs.
• Managing, recruiting, training, and leading team of crew leaders and part-time installers.
• Management of all local assets.
• Sending out proposals to prospective customers and confirming bookings.
• Ensure accurate scheduling for customer bookings within rental software.
• Communicate with the customer about their needs prior to events.
• Staffing, preparing, and executing shows within budget constraints.
• Overseeing labor hours and ensuring compliance with budget.

Conhecimentos

Team leadership

Scheduling

Customer service

Problem solving

Communication

English proficiency

Microsoft Word

Microsoft Excel

Outlook

Formação académica

High School diploma

Associates Degree preferred

Ferramentas

Microsoft Word

Microsoft Excel

Outlook

Descrição da oferta de emprego

Quest Events in Hayward, CA is seeking an Operations Manager to lead field-focused event operations, manage local assets, and ensure outstanding customer service. The role emphasizes team leadership, scheduling, and problem-solving across diverse events.

The Operations Manager will recruit, train, and supervise Crew Leaders and Part-Time Installers, oversee labor hours, and ensure events are staffed, prepared, and executed on time within budget. Strong scheduling and communication are essential.