Event Operations Coordinator — Training & Career Growth

BEST Crowd Management; Madison (WI); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) with company match

Paid time off

Job summary

BEST Crowd Management in Madison, WI seeks an Assistant Account Manager to support major venues in professional sports and events. You will help coordinate operations, ensure smooth, safe execution, and contribute to exceptional guest experiences.

With 1–3 years of event or crowd management experience, you’ll lead staff, respond to incidents, and maintain client relationships while growing your career in a dynamic, team‑oriented environment at award‑winning venues across town.

Qualifications

• Minimum 1–3 years of professional-level event or crowd management experience.
• Strong written and verbal communication in customer-focused environments.
• Able to adapt quickly to changing event conditions.
• Professional demeanor and customer service orientation.

Responsibilities

• Assist in managing all aspects of event operations.
• Lead and train event staff and supervisors.
• Address incidents and maintain client relationships.
• Coordinate emergencies with on-site teams.
• Ensure procedures and training materials are up-to-date.
• Support overall safety and service standards.

Skills

Event management

Customer service

Communication

Adaptability

Team leadership

Education

High School Diploma or equivalent

Job description

BEST Crowd Management in Madison, WI seeks an Assistant Account Manager to support major venues in professional sports and events. You will help coordinate operations, ensure smooth, safe execution, and contribute to exceptional guest experiences.

With 1–3 years of event or crowd management experience, you’ll lead staff, respond to incidents, and maintain client relationships while growing your career in a dynamic, team‑oriented environment at award‑winning venues across town.