Assistant Account Manager - Events

BEST Crowd Management; Madison (WI); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) with company match

Paid time off

Job summary

BEST Crowd Management in Madison, WI seeks an Assistant Account Manager to support major venues in professional sports and events. You will help coordinate operations, ensure smooth, safe execution, and contribute to exceptional guest experiences.

With 1–3 years of event or crowd management experience, you’ll lead staff, respond to incidents, and maintain client relationships while growing your career in a dynamic, team‑oriented environment at award‑winning venues across town.

Qualifications

• Minimum 1–3 years of professional-level event or crowd management experience.
• Strong written and verbal communication in customer-focused environments.
• Able to adapt quickly to changing event conditions.
• Professional demeanor and customer service orientation.

Responsibilities

• Assist in managing all aspects of event operations.
• Lead and train event staff and supervisors.
• Address incidents and maintain client relationships.
• Coordinate emergencies with on-site teams.
• Ensure procedures and training materials are up-to-date.
• Support overall safety and service standards.

Skills

Event management

Customer service

Communication

Adaptability

Team leadership

Education

High School Diploma or equivalent

Job description

Join Our Team as an Assistant Account Manager

Are you ready to elevate your career in crowd management, supporting major venues in professional sports? Do you thrive in dynamic environments and love the thrill of event management?

Imagine being at the heart of the action, where every event is a new adventure! At Best Crowd Management, you’re not just part of the team; you’re a vital player in creating unforgettable experiences. Whether it’s the roar of the crowd at a concert, the excitement of a sports game, or the sophistication of a corporate event, you’ll be there ensuring everything runs smoothly and safely.

We offer top-notch training, competitive pay, and a clear path for career growth. Plus, you’ll work alongside passionate professionals who value teamwork and excellence. Join us and turn every day into an exciting opportunity to make a difference!

Pay, Benefits, and Work Location

• Competitive Salary:$55,000 - $60,000 / year
• Comprehensive Benefits:Enjoy health, dental, and vision insurance, 401(k) with company match, paid time off, and more.
• Work Location: Madison, WI

What You’ll Do

• Lead and Coordinate:Assist in managing all aspects of event operations, ensuring everything runs smoothly and efficiently.
• Team Leadership:Assign tasks, direct work, and provide on-the-job training to event supervisors and staff.
• Problem Solver:Address and resolve service concerns, respond to incidents, and maintain positive client relationships.
• Emergency Response:Be the go-to person for client or site emergencies, ensuring timely and effective communication.
• Supervise and Motivate:Oversee shift supervisors, coach and train staff, and evaluate performance.
• Maintain Standards:Ensure all procedures and training materials are up-to-date and all positions are well-maintained.

What We’re Looking For

• Previous event and/or crowd management experience
• Professionalism:Ability to perform tasks in a highly professional manner in a customer service-driven industry.
• Communication Skills:Excellent oral and written communication skills.
• Adaptability:Respond effectively to changes and handle emergencies with ease.
• Experience:Minimum 1-3 years of professional-level experience. Prior experience in security, event staffing, law enforcement, or military is a plus.
• Education:High School Diploma or equivalent.

Physical and Mental Demands

• Active Role:Be prepared to sit, stand, walk, and occasionally climb or work in high places.
• Strength:Must occasionally lift, push, or pull up to 25 pounds.
• Vision:Specific vision abilities required, including close vision, distance vision, and depth perception.
• Travel:Up to 25% travel.

Why Join Us?

• Exciting Environment:Work at various events, ensuring each one is a success.
• Growth Opportunities:Develop your skills and advance your career in a supportive environment.

It is the policy of BEST Crowd Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

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