Assistant Account Manager - Adminstration

BEST Crowd Management; Madison (WI); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

BEST Crowd Management, based in Madison, WI, seeks an Assistant Account Manager – Administration to oversee and coordinate event operations under the Account Manager and Area Director. You will ensure operational efficiency, staffing levels, and high-quality client service to drive profitability and success of each event.

The role requires 1–3 years of relevant experience, a high school diploma, and flexibility for nights, weekends, and travel up to 25%.

Qualifications

• Must have strong customer service orientation and clear communication skills.
• Ability to make independent decisions and escalate appropriately.
• Experience coordinating teams and staffing for events is preferred.

Responsibilities

• Support the coordination and execution of all event operations, including staffing and scheduling.
• Direct tasks for event supervisors and frontline staff to ensure smooth operations.
• Maintain proactive approach to resolving service or operational issues.
• Conduct on-the-job training and SOP adherence, including safety protocols.
• Respond to incidents with proper documentation, reporting, and escalation when needed.
• Assist in identifying and addressing operational issues and support investigations.

Skills

Customer service

Communication skills

Decision making

Team coordination

Education

High School Diploma or equivalent

Job description

Assistant Account Manager – Administration

Are you ready to lead and inspire a team to deliver exceptional event experiences? As an Event Manager at BEST Crowd Management, you’ll oversee and coordinate all aspects of event operations, ensuring top-notch customer satisfaction and seamless execution. Under the guidance of our leadership team, you’ll be at the heart of our operations, making every event a success!

Job Summary

Under the direction of the Account Manager and Area Director, the Assistant Account Manager plays a key role in managing and executing event operations. This position ensures operational efficiency, maintains appropriate staffing levels, and delivers high-quality service that meets client expectations while supporting profitability and overall event success.

Pay, Benefits, and Work Location

• Competitive Salary: $50,000 - $55,000 / year
• Comprehensive Benefits: Enjoy health, dental, and vision insurance, 401(k) with company
• match, paid time off, and more.
• Work Location: Based in Madison, WI, you’ll be at the heart of our operations.

Key Responsibilities

• Support the coordination and execution of all event operations (technical and managerial), including staffing, scheduling, and responding to client needs
• Assign and direct tasks for event supervisors and frontline staff, ensuring smooth operations throughout each event
• Maintain a proactive, solutions-oriented approach to resolving service or operational issues
• Conduct on-the-job training, including standard operating procedures, post orientation, and emergency response protocols
• Respond to incidents, ensuring proper documentation, timely reporting, and appropriate escalation when necessary
• Assist in identifying and addressing operational issues; support investigations and reporting as directed
• Respond to emergencies and maintain clear communication with leadership and clients
• Build and maintain strong client relationships through consistent communication and operational support
• Supervise, coach, and develop shift supervisors; evaluate performance and provide recommendations
• Ensure all Standard Operating Procedures (SOPs) and training materials are current and properly implemented
• Maintain organization and cleanliness of all assigned posts and operational areas
• Occasionally perform Security Professional duties as needed
• Travel up to 25% as required
• Perform additional duties as assigned

Additional Operational Responsibilities

• Conduct regular site visits across assigned venues to understand and improve daily operations
• Attend major events to observe and support live execution
• Complete backend operational training (hiring processes, workforce planning, licensing, compliance, and performance metrics)
• Provide bi-weekly updates on hiring progress, staffing levels, roster optimization, and operational alignment with Account Managers
• Some travel required

Qualifications

Knowledge & Skills

• Strong professionalism in a customer service-driven environment
• Sound judgment with the ability to make independent decisions and elevate appropriately
• Excellent verbal and written communication skills
• Ability to adapt quickly in fast-paced, dynamic environments
• Availability to work flexible hours, including nights, weekends, and events
• Must be reachable for emergency response as needed

Education & Experience

• High School Diploma or equivalent required
• 1–3 years of professional-level experience required
• At least 1 year of customer service or related experience
• Experience in security, event staffing, law enforcement, military, or EMS preferred but not required

Physical Requirements

• Regular standing, walking, and movement during events
• Occasional climbing, bending, reaching, and working in elevated or confined spaces
• Ability to lift, push, or pull up to 25 pounds
• Must be able to work in various weather conditions
• Vision requirements include close, distance, color, and peripheral vision, depth perception, and focus adjustment

Work Environment

This role combines office-based responsibilities with frequent on-site event work in outdoor and high-energy environments. Candidates should be comfortable working in dynamic conditions and engaging directly in live event operations.

It is the policy of BEST Crowd Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

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