Event Operations & Client Relations Lead

Allied Universal; BLOOMINGTON (MN); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision, basic life, A

AD&D, retirement plan and disability保险

Eight paid holidays annually

Vacation time accrual

Job summary

Allied Universal is hiring a Client Account Manager to oversee day-to-day operations and events at an assigned account in Bloomington, MN. The role involves leading a team of event staff, building strong client relationships, and ensuring service excellence and contract compliance.

You will coordinate staffing, scheduling, payroll, training, and performance, while safeguarding safety, morale, and financial targets across multiple venues.

Qualifications

• High school diploma or equivalent.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• Minimum of three (3) years of event management, event operations, and/or event supervisory experience.
• Experience in hiring, developing, motivating, and retaining quality staff.
• Ability to develop and grow customer relationships.
• Ability to work in a team-oriented management environment with the ability to work independently.
• Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.
• Ability to work in a team-oriented management environment while having an entrepreneurial attitude.
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology.
• Professional, articulate, and able to use good independent judgment and discretion.
• Must be able to work nights/evenings/holidays as needed with a flexible schedule.

Responsibilities

• Supervise the day-to-day event operations and staffing of an assigned client site.
• Manage a team of event supervisors and event staff including hiring/selection, scheduling, payroll, training, coaching, development and support, discipline, and terminations.
• Build, improve, and maintain effective relationships with both client and employees.
• Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service.
• Ensure all required reporting and contract compliance requirements are met.
• Assure regular communication of issues or event with our client.
• Handle any escalated security issues or emergency situations appropriately.
• Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing, and hiring quality candidates.
• Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, annual formal performance evaluations, recognition, etc.).
• Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site.
• Meet all contractual scheduled hours with a minimum of unbilled overtime.
• Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for event security and event staff personnel, as well as meet Allied Universal’s corporate training standards.
• Develop and maintain operational procedures so that a valid, site-specific post orders are always available for emergency reference by the event staff.
• Manage uniforms, equipment, supplies, and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.
• Take a proactive role in communicating with the client and meeting their needs; meet regularly, listen to issues, provide security and technical expertise and solutions; ensure complete customer satisfaction.
• Capably utilize ABI and WinTeam for scheduling and billing, and to produce reports that require interpretation and action for effective business management.
• Enforce Allied Universal Event Services policies as outlined in the handbooks, executive memos and on the portal.
• Attend client meetings, security meetings, and event walk-throughs.
• Ensure all staff is debriefed properly and prepared for each event.
• Prepare and disseminate event post orders to each employee working each event as assigned venue/event.
• Ensure all labor laws are being adhered to (rest and meal periods executed per law, check-in/check-out procedure is followed, etc.).
• Promote Grooming and Appearance Policy by looking professional and appropriate at all times and enforcing that policy within the ranks.
• Maintain constant communication with direct manager regarding client issues or concerns, employee performance issues, guest complaints, injuries, or other important facts related to account/event assigned.
• Create venue dot maps deployment sheets, show grids, etc.
• Complete and submit all paperwork (incident reports, workers compensation filings, etc.) according to policy, along with the event file, to direct manager.
• Oversee and maintain Core staffing, key position succession, and monitor scheduled personnel/shifts.
• Facilitate the timely invoicing of events and follow up with client to ensure payment; investigate and mitigate any impediments to the invoicing and payment process in conjunction with the Finance Manager.

Skills

Event management

Staff supervision

Client relationships

Scheduling

Microsoft Office

Education

High school diploma or equivalent

Tools

ABI

WinTeam

Microsoft Office

Job description

Allied Universal is hiring a Client Account Manager to oversee day-to-day operations and events at an assigned account in Bloomington, MN. The role involves leading a team of event staff, building strong client relationships, and ensuring service excellence and contract compliance.

You will coordinate staffing, scheduling, payroll, training, and performance, while safeguarding safety, morale, and financial targets across multiple venues.