Client-Focused Event Operations Manager

AUS; Houston (TX); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off: holidays, sick days, &

Retirement plan

Job summary

Allied Universal® Event Services is seeking a Client Account Manager to oversee day-to-day event operations at assigned client sites. The role builds and sustains client and employee relationships, develops staff, and coordinates support services to meet financial and operational goals while ensuring quality customer service.

The position requires leadership of event supervisors and staff, scheduling, payroll, training, and ensuring compliance with policies and safety standards.

Qualifications

• High school diploma or equivalent.
• Licensing requirements are subject to state/local laws and regulations and may be required prior to employment.
• Minimum of three (3) years of event management, operations, and/or event supervisory experience.
• Experience in hiring, developing, motivating, and retaining quality staff.
• Ability to develop and grow customer relationships.
• Ability to work in a team-oriented management environment with the ability to work independently.
• Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.
• Demonstrated ability to take initiative and prioritize multiple assignments and deadlines.
• Proficiency in Microsoft Office applications.

Responsibilities

• Supervise day-to-day event operations and staffing at an assigned client site.
• Manage a team of event supervisors and staff, including hiring, scheduling, payroll, and training.
• Build and maintain relationships with clients and employees.
• Coordinate support services to meet financial and operational goals and provide quality service.
• Ensure reporting and contract compliance requirements are met.
• Communicate staffing needs and assist recruiters in hiring quality candidates.
• Develop staff through coaching, training, and performance evaluations.
• Promote policy adherence and site security standards.
• Coordinate site-specific training and post orders for emergency reference.

Skills

Customer relationships

Microsoft Office proficiency

Team leadership

Attention to detail

Education

High school diploma or equivalent

Tools

ABI

WinTeam

Job description

Allied Universal® Event Services is seeking a Client Account Manager to oversee day-to-day event operations at assigned client sites. The role builds and sustains client and employee relationships, develops staff, and coordinates support services to meet financial and operational goals while ensuring quality customer service.

The position requires leadership of event supervisors and staff, scheduling, payroll, training, and ensuring compliance with policies and safety standards.