Event Services Account Manager - Flexible Schedule

AUS; New York (NY); Vor Ort; USD 90.000 - 110.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision, basic life, A

Eight paid holidays annually

Vacation time with accrual

Zusammenfassung

Allied Universal Event Services is hiring a Client Account Manager to oversee day-to-day operations at an assigned account, build relationships with clients and staff, and ensure safety, service, and financial performance across events.

You will supervise event operations, recruit and train staff, coordinate support services, manage reporting and contract compliance, and drive customer satisfaction with a proactive management style and strong communication.

Qualifikationen

• High school diploma or equivalent.
• Minimum of three years of event management, event operations, and/or event supervisory experience.
• Experience in hiring, developing, motivating, and retaining quality staff.
• Ability to develop and grow customer relationships.
• Ability to work in a team-oriented management environment with the ability to work independently.
• Ability to manage multiple priorities and deadlines.
• Proficiency in Microsoft Office applications and ability to use office management technology.

Aufgaben

• Supervise the day-to-day event operations and staffing of an assigned client site
• Manage a team of event supervisors and event staff including hiring/selection, scheduling, payroll, training, coaching, development and support, discipline, and terminations
• Build, improve, and maintain effective relationships with both client and employees
• Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
• Ensure all required reporting and contract compliance requirements are met
• Assure regular communication of issues or event with our client
• Handle any escalated security issues or emergency situations appropriately
• Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing, and hiring quality candidates
• Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, annual formal performance evaluations, recognition, etc.)
• Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
• Meet all contractual scheduled hours with a minimum of unbilled overtime
• Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for event security and event staff personnel, as well as meet Allied Universal’s corporate training standards
• Develop and maintain operational procedures so that a valid, site-specific post orders are always available for emergency reference by the event staff
• Manage uniforms, equipment, supplies, and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
• Take a proactive role in communicating with the client and meeting their needs; meet regularly, listen to issues, provide security and technical expertise and solutions; ensure complete customer satisfaction
• Capably utilize ABI and WinTeam for scheduling and billing, and to produce reports that require interpretation and action for effective business management
• Enforce Allied Universal Event Services policies as outlined in the handbooks, executive memos and on the portal
• Attend client meetings, security meetings, and event walk-throughs
• Ensure all staff is debriefed properly and prepared for each event
• Prepare and disseminate event post orders to each employee working each event as assigned venue/event
• Ensure all labor laws are being adhered to
• Promote Grooming and Appearance Policy by looking professional and appropriate
• Maintain constant communication with direct manager regarding client issues or concerns, employee performance issues, guest complaints, injuries, or other important facts
• Create venue dot maps deployment sheets, show grids, etc.
• Complete and submit all paperwork (incident reports, workers compensation filings, etc.)
• Oversee and maintain Core staffing, key position succession, and monitor scheduled personnel/shifts
• Facilitate timely invoicing of events and follow up with client to ensure payment

Kenntnisse

Event management

Staff development

Customer relationships

Team leadership

Communication

Ausbildung

High school diploma or equivalent

Tools

ABI

WinTeam

Microsoft Office

Jobbeschreibung

Allied Universal Event Services is hiring a Client Account Manager to oversee day-to-day operations at an assigned account, build relationships with clients and staff, and ensure safety, service, and financial performance across events.

You will supervise event operations, recruit and train staff, coordinate support services, manage reporting and contract compliance, and drive customer satisfaction with a proactive management style and strong communication.