Event Network Engineer & Client Solutions Lead

eositsolutions; Menlo Park (CA); On-site; USD 90,000 - 100,000; Full time

Job summary

EOS IT Solutions is a Global Technology and Logistics company providing Collaboration and Business IT Support services for major industry leaders. The Event Solutions Engineer will design, operate, and implement onsite and offsite networks, delivering best-in-class service for events.

The role requires a strong technical background, project management, and excellent written and verbal communication. Travel (~25%) to events including London and international sites is expected.

Qualifications

• 3+ years in network deployment (Windows, Mac, Cloud, hardware).
• CCNA/CCNP or CompTIA Network+ certification.
• Strong client-facing and customer-service skills.
• Experience in fast-paced live event environments.

Responsibilities

• Review client requests and provide technical support for the integration of IT and Network services at onsite and offsite Events.
• Coordinate all proposals and work provided by event venues, HSIA providers, ISPs, and/or 3rd party vendors.
• Deploy, test, and support (directly/remotely) Event networks, WiFi, IT Assets, IT Help Desk, and Experiential Technology.
• Deliver technical resources within the Event's budget and schedule.
• Apply significant knowledge of industry trends and developments to improve service to our clients.
• Cultivate a network of global event resources and provide reports on vendor performance.
• Own the technical support lifecycle and be responsible for managing technical risks providing redundancy throughout support planning and delivery.
• Communicate and enforce client IT standards; assist with creating and defining new standards as technology and scope evolves.
• 25% Travel to Event sites as needed such as hotels, convention centers, client campuses, etc. In London as well as internationally.
• Provision and deploy hardware: Cisco, Cisco Catalyst, Juniper Mist, Peplink, Aruba APs. Switches, Wireless Controllers, Routers, Access Points etc
• Document daily work via internal ticketing/tasking system.
• Troubleshooting where needed.

Skills

Client facing

Project management

Strong communication

Attention to detail

Education

CCNA/CCNP or CompTIA Network+

Tools

Cisco

Cisco Catalyst

Juniper Mist

Peplink

Aruba APs

Switches

Wireless Controllers

Routers

Access Points

Job description

EOS IT Solutions is a Global Technology and Logistics company providing Collaboration and Business IT Support services for major industry leaders. The Event Solutions Engineer will design, operate, and implement onsite and offsite networks, delivering best-in-class service for events.

The role requires a strong technical background, project management, and excellent written and verbal communication. Travel (~25%) to events including London and international sites is expected.