Event Solutions Engineer

eositsolutions; Menlo Park (CA); On-site; USD 90,000 - 100,000; Full time

Job summary

EOS IT Solutions is a Global Technology and Logistics company providing Collaboration and Business IT Support services for major industry leaders. The Event Solutions Engineer will design, operate, and implement onsite and offsite networks, delivering best-in-class service for events.

The role requires a strong technical background, project management, and excellent written and verbal communication. Travel (~25%) to events including London and international sites is expected.

Qualifications

• 3+ years in network deployment (Windows, Mac, Cloud, hardware).
• CCNA/CCNP or CompTIA Network+ certification.
• Strong client-facing and customer-service skills.
• Experience in fast-paced live event environments.

Responsibilities

• Review client requests and provide technical support for the integration of IT and Network services at onsite and offsite Events.
• Coordinate all proposals and work provided by event venues, HSIA providers, ISPs, and/or 3rd party vendors.
• Deploy, test, and support (directly/remotely) Event networks, WiFi, IT Assets, IT Help Desk, and Experiential Technology.
• Deliver technical resources within the Event's budget and schedule.
• Apply significant knowledge of industry trends and developments to improve service to our clients.
• Cultivate a network of global event resources and provide reports on vendor performance.
• Own the technical support lifecycle and be responsible for managing technical risks providing redundancy throughout support planning and delivery.
• Communicate and enforce client IT standards; assist with creating and defining new standards as technology and scope evolves.
• 25% Travel to Event sites as needed such as hotels, convention centers, client campuses, etc. In London as well as internationally.
• Provision and deploy hardware: Cisco, Cisco Catalyst, Juniper Mist, Peplink, Aruba APs. Switches, Wireless Controllers, Routers, Access Points etc
• Document daily work via internal ticketing/tasking system.
• Troubleshooting where needed.

Skills

Client facing

Project management

Strong communication

Attention to detail

Education

CCNA/CCNP or CompTIA Network+

Tools

Cisco

Cisco Catalyst

Juniper Mist

Peplink

Aruba APs

Switches

Wireless Controllers

Routers

Access Points

Job description

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

The Event Solutions Engineer is a networking engineer with strong project management and communication skills who will support the client, to carry out a best-in-class service in relation to design, operation and implementation of onsite and offsite networks.

The candidate must have a strong technical background, be innovative and agile, collaborate well in a team environment, and have very strong written and verbal communication skills. A successful candidate will help develop and understand requirements from internal customers and create technical solutions to improve productivity and services.

KEY RESPONSIBILITIES:

• Review client requests and provide technical support for the integration of IT and Network services at onsite and offsite Events.
• Coordinate all proposals and work provided by event venues, HSIA providers, ISPs, and/or 3rd party vendors.
• Deploy, test, and support (directly/remotely) Event networks, WiFi, IT Assets, IT Help Desk, and Experiential Technology.
• Deliver technical resources within the Event's budget and schedule.
• Apply significant knowledge of industry trends and developments to improve service to our clients.
• Cultivate a network of global event resources and provide reports on vendor performance.
• Own the technical support lifecycle and be responsible for managing technical risks providing redundancy throughout support planning and delivery.
• Communicate and enforce client IT standards; assist with creating and defining new standards as technology and scope evolves.
• 25% Travel to Event sites as needed such as hotels, convention centers, client campuses, etc. In London as well as internationally.
• Provision and deploy hardware: Cisco, Cisco Catalyst, Juniper Mist, Peplink, Aruba APs. Switches, Wireless Controllers, Routers, Access Points etc
• Document daily work via internal ticketing/tasking system.
• Troubleshooting where needed.

ESSENTIAL CRITERIA:

• 3+ Years' Experience in network deployment. Windows, Mac, Cloud, Hardware.
• Certifications: CCNA, CCNP, or CompTIA Network+.
• Client Facing/Customer Service skills are paramount.
• Previous experience managing client expectations and troubleshooting in a fast-paced live event environment.
• Strong attention to detail, ability to multi-task, and strong organizational skills.
• Punctuality and a can-do attitude.
• Experience with IDFs, Data Centers, and office space.
• Experience with VPNs (DVMRP, GRE, IPSec/SSL VPNs).
• Experience with MAN/WAN - MPLS, SD-WAN.
• Knowledge of support for 802.1x and network segmentation.
• Familiar with patching of CAT6 cabling and Fiber Optic cabling.
• Familiarity with Live Events, Video Streaming, Audio-Visual equipment is a plus.
• Experience working as a Project Manager or Consultant is a plus.

Pay Range

$90,000 - $100,000 USD

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.