Event Merchandise Supervisor- Special Events

ASM Global; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Legends is seeking an Event Supervisor to oversee event activities with a focus on guest experience and smooth day‑to‑day operations. This position reports to the Program Manager and requires hands‑on leadership of event staff.

You will coordinate with Sales, Marketing and HR, manage schedules, training, and ensure compliance with safety and policy standards while supporting setup and breakdown across venues and client relations.

Qualifications

• Must be 18 years or older and able to work in a fast-paced venue environment.
• Experience in supervising event staff and managing multiple tasks.
• Strong written and verbal communication and excellent guest service skills.

Responsibilities

• Assist in managing event staff and perform special projects as requested.
• Train and direct team, assign work, address guest concerns, and resolve issues.
• Prepare daily line schedules for associates and maintain cash/log records.
• Coordinate with Sales, Marketing and HR and ensure policy compliance.
• Assist in setup and breakdown of events and support client relations as needed.
• Adapt to changing priorities and operate across multiple roles and locations.

Skills

Guest service

Staff supervision

Communication

Organization

Time management

Microsoft Office

Problem solving

Education

High school diploma or equivalent

Some college preferred

Tools

Microsoft Office

POS ticketing systems

Job description

LEGENDS

Founded in 2008, Legends is a premium experiences company with six divisions operating worldwide – Global Planning, Global Sales, Global Partnerships, Hospitality, Global Merchandise, and Global Technology Solutions – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Facebook, Twitter and Instagram @TheLegendsWay.

GLOBAL MERCHANDISE

Recognized leaders in retail and merchandising worldwide, Legends Global Merchandise provides a fully customized, customer-centric, omnichannel shopping experience for fans. Our vertical service solution allows us to provide the latest trends, styles, designs, and brand collaborations across different categories. For in-venue, e-commerce and pop-up operations, Legends sets the standard when it comes to a unique shopping experience. We pride ourselves in creating a customized portfolio of inventory based on each property and operating as a true extension of each client’s brand. Different guests want different things, and we are here to build and provide a tailored retail experience.

THE ROLE** **

The Event Supervisor will be responsible for supervising all activities within the event while maintaining a specific focus on the guest experience and day to day operations. This position reports directly to the Program Manager.

ESSENTIAL FUNCTIONS

• Assist in managing event staff and perform special projects as requested
• Responsibilities include training and working with team, assigning, and directing work; appraising performance; addressing guest complaints, resolving problems
• Prepare daily line schedules for associates
• Ensure that proper procedures are followed including but not limited to maintenance of the cash log and accurately keeping all other financial/ticketing system records as required
• Ability to work and coordinate with internal departments including Sales and Marketing and Human Resources
• Ensure staff compliance with established guest experience, security, sales, and record keeping policies and procedures
• Assist in the Setup and breakdown of all events
• Work in multiple roles, including warehouse, front of house or with client relations
• Inform staff of any changes in policy, procedure, and operations
• Liaise between Legends Global Merchandise and partners, including building security and maintenance
• Complete other duties as assigned by management

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• All applicants must be at least 18 years of age
• High school diploma or equivalent. Some college preferred.
• Minimum of three years relevant industry experience required; prior supervisory experience strongly preferred
• Proven operational experience in a high-volume environment
• Must be organized and able to execute on the operations side of the business
• Proficient in Microsoft Office (word, excel, powerpoint). POS ticketing systems a plus
• Quick learner with ability to handle multiple projects and meet deadlines
• Ability to work well with and manage different personalities
• Entrepreneurial spirit, energetic and outgoing personality with a creative, and a proactive approach to work
• Excellent written and verbal communication skills
• Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.
• Ability to operate independently and with discretion and work effectively under pressure
• Must be highly organized and self-motivated with strong time management skills
• Must have strong leadership skills, with excellent oral and written communication skills
• Must be able to manage multiple tasks and priorities and easily adapt to ever-changing and fast-paced situations
• Ability to stand, walk, bend and move throughout the venue and at other offsite locations for extended periods of time
• Ability to work in a variety of different elements/environments including outdoor weather conditions and warehouse
• Ability to apply common sense understanding to carry out instructions provided in written, oral, or diagram form
• Ability to communicate effectively with event personnel and Legends Global Merchandise ('LGM') management
• Basic knowledge of word processing, e-mail/Internet software and Excel Spreadsheet software
• Must be flexible to work extended hours including late nights, weekends and holidays
• Practice safe work habits, follow all safety policies and procedures and regulations including but not limited to Legends' COVID Preparedness Plan and Standard Operating Procedures, complete company-wide safety training and any additional job specific safety training.
• Follow and encourage your team to follow all safety policies and procedures, looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.
• Report all safety incidents (injuries and illnesses) into the company's risk management system (Origami Risk) on the same day that the safety incident has been reported to you.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.