Event Merchandise Supervisor- Special Events

Legends MainGate, LLC; United States; On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life and disability insurance

Paid vacation

401k plan

Job summary

Legends Global Merchandise in the United States seeks an Event Supervisor to oversee all event activities with a focus on guest experience and smooth day-to-day operations. The role reports to the Program Manager and requires leadership of the event staff.

Responsibilities include training staff, resolving guest issues, generating daily schedules, and maintaining accurate financial/ticketing records. Strong teamwork with Sales, Marketing, and HR is essential.

Qualifications

• Minimum age 18 and legal work eligibility.
• Minimum three years of supervisory experience.
• Proven ability to operate in a high-volume environment.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and priorities under pressure.

Responsibilities

• Supervise event staff and perform special projects as requested.
• Train and direct team, appraise performance, and address guest concerns.
• Prepare daily line schedules for associates.
• Maintain cash log and accurate ticketing/records.
• Coordinate with Sales, Marketing, and HR; ensure policy compliance.
• Assist in setup and breakdown of events; work in multiple roles.

Skills

Leadership

Communication

Time management

Customer service

Education

High school diploma

Some college

Tools

Microsoft Excel

Microsoft Word

PowerPoint

POS systems

Job description

LEGENDS Founded in 2008, Legends is a premium experiences company with six divisions operating worldwide – Global Planning, Global Sales, Global Partnerships, Hospitality, Global Merchandise, and Global Technology Solutions – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Facebook, Twitter and Instagram @TheLegendsWay.

GLOBAL MERCHANDISE

Recognized leaders in retail and merchandising worldwide, Legends Global Merchandise provides a fully customized, customer-centric, omnichannel shopping experience for fans. Our vertical service solution allows us to provide the latest trends, styles, designs, and brand collaborations across different categories. For in-venue, e-commerce and pop-up operations, Legends sets the standard when it comes to a unique shopping experience. We pride ourselves in creating a customized portfolio of inventory based on each property and operating as a true extension of each client’s brand. Different guests want different things, and we are here to build and provide a tailored retail experience.

THE ROLE

The Event Supervisor will be responsible for supervising all activities within the event while maintaining a specific focus on the guest experience and day to day operations. This position reports directly to the Program Manager.

ESSENTIAL FUNCTIONS

• Assist in managing event staff and perform special projects as requested
• Responsibilities include training and working with team, assigning, and directing work; appraising performance; addressing guest complaints, resolving problems
• Prepare daily line schedules for associates
• Ensure that proper procedures are followed including but not limited to maintenance of the cash log and accurately keeping all other financial/ticketing system records as required
• Ability to work and coordinate with internal departments including Sales and Marketing and Human Resources
• Ensure staff compliance with established guest experience, security, sales, and record keeping policies and procedures
• Assist in the Setup and breakdown of all events
• Work in multiple roles, including warehouse, front of house or with client relations
• Inform staff of any changes in policy, procedure, and operations
• Liaise between Legends Global Merchandise and partners, including building security and maintenance
• Complete other duties as assigned by management

QUALIFICATIONS

• All applicants must be at least 18 years of age
• High school diploma or equivalent
• Some college preferred
• Minimum of three years relevant industry experience required; prior supervisory experience strongly preferred
• Proven operational experience in a high-volume environment
• Must be organized and able to execute on the operations side of the business
• Proficient in Microsoft Office (word, excel, powerpoint)
• POS ticketing systems a plus
• Quick learner with ability to handle multiple projects and meet deadlines
• Ability to work well with and manage different personalities
• Entrepreneurial spirit, energetic and outgoing personality with a creative, and a proactive approach to work
• Excellent written and verbal communication skills
• Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.
• Ability to operate independently and with discretion and work effectively under pressure
• Must be highly organized and self-motivated with strong time management skills
• Must have strong leadership skills, with excellent oral and written communication skills
• Must be able to manage multiple tasks and priorities and easily adapt to ever-changing and fast-paced situations
• Ability to stand, walk, bend and move throughout the venue and at other offsite locations for extended periods of time
• Ability to work in a variety of different elements/environments including outdoor weather conditions and warehouse
• Ability to apply common sense understanding to carry out instructions provided in written, oral, or diagram form
• Ability to communicate effectively with event personnel and Legends Global Merchandise (‘LGM’) management
• Basic knowledge of word processing, e‑mail/Internet software and Excel Spreadsheet software
• Must be flexible to work extended hours including late nights, weekends and holidays
• Practice safe work habits, follow all safety policies and procedures and regulations including but not limited to Legends’ COVID Preparedness Plan and Standard Operating Procedures, complete company-wide safety training and any additional job- specific safety training.
• Follow and encourage your team to follow all safety policies and procedures, looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job- specific safety training.
• Report all safety incidents (injuries and illnesses) into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you.

COMPENSATION

Competitive salary, commensurate with experience,

Benefits

• medical
• dental
• vision
• life and disability insurance
• paid vacation
• 401k plan

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Equal Opportunity

Legend is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Company Culture

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.