Event Merchandise Supervisor- Special Events

Legends; Indianapolis (IN); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Medical, dental, vision insurance

Life and disability insurance

Paid vacation

401k plan

Job summary

Legends is seeking an Event Merchandise Supervisor for Special Events in Indianapolis. You will oversee event staff, ensure guest experience, and manage day-to-day operations across warehouse, front-of-house, and client relations.

Responsibilities include training teams, coordinating schedules, maintaining cash logs and ticketing records, and liaising with Sales, Marketing, HR, and partners. Flexible hours and a focus on safety and exceptional guest service are required.

Qualifications

• At least 18 years old with a high school diploma or equivalent; some college preferred.
• Minimum three years of relevant industry experience; supervisory experience preferred.
• Proficient with Microsoft Office and POS ticketing systems; strong organizational and communication skills.
• Ability to work extended hours, weekends, and holidays; stand and move for long periods.

Responsibilities

• Supervise event staff and coordinate special projects as needed.
• Train team, assign tasks, monitor performance, and address guest concerns.
• Prepare daily line schedules and maintain cash logs and ticketing records.
• Coordinate with Sales, Marketing, HR; assist setup and breakdown of events.
• Flexibly work in warehouse, front-of-house, or client relations roles.

Skills

Supervisory experience

Microsoft Office

POS ticketing systems

Communication skills

Organizational skills

Education

High school diploma or equivalent

Tools

Excel Spreadsheet software

Job description

Event Merchandise Supervisor- Special EventsSkip to main contentWe may use cookies and similar technologies on our Digital Services. These technologies can be used to collect or create Identity Data, Device/Network Data, Contact Data, or Inference Data. Third parties may be allowed to view, edit, or set their own cookies or place web beacons on our websites. Cookies and web beacons allow us and third parties to distinguish you from other users of our websites, and some of these technologies can be used by us and/or our third-party partners to identify you across platforms, devices, sites, and services. Third parties may engage in targeted advertising using this data.We and authorized third parties may use cookies and similar technologies for the following purposes:* for “essential” or “functional” purposes, such as to enable certain features of our Digital Services (for example, to allow a customer to maintain a basket when they are shopping at an online store);* for “analytics” purposes, such as to analyze the traffic to and on our Digital Services (for example, we can count how many people have looked at a specific page, or see how visitors move around the website when they use it, what website they visited prior to visiting our website, and use this information to understand user behaviors and improve the design and functionality of the website); and* for “retargeting” or similar advertising or commercial purposes, such as:* for social media integration e.g. via third-party social media cookies, or when you share information using a social media sharing button or “like” button on our Services or you link your account or engage with our content on or through a social networking website such as Facebook or Twitter; and to collect information about your preferences and demographics to help target advertisements which are more likely to be of interest to you using behavioral advertising; to allow us to carry out retargeting (this includes, for example, when advertisements are presented to you for products or services which you have previously looked at on a website but have not purchased).The use of these technologies by third parties may be subject to their own privacy policies and is not covered by this Policy, except as required by law. We may also use your Identity Data, Device/Network Data, Inference Data and Contact Data collected in this context for Commercial Purposes.#Event Merchandise Supervisor- Special Events page is loaded## Event Merchandise Supervisor- Special EventsApplylocations: Indianapolis, INtime type: Part timeposted on: Posted Yesterdayjob requisition id: R100124643**LEGENDS**Founded in 2008, Legends is a premium experiences company with six divisions operating worldwide – Global Planning, Global Sales, Global Partnerships, Hospitality, Global Merchandise, and Global Technology Solutions – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Facebook, Twitter and Instagram @TheLegendsWay.**GLOBAL MERCHANDISE**Recognized leaders in retail and merchandising worldwide, Legends Global Merchandise provides a fully customized, customer-centric, omnichannel shopping experience for fans. Our vertical service solution allows us to provide the latest trends, styles, designs, and brand collaborations across different categories. For in-venue, e-commerce and pop-up operations, Legends sets the standard when it comes to a unique shopping experience. We pride ourselves in creating a customized portfolio of inventory based on each property and operating as a true extension of each client’s brand. Different guests want different things, and we are here to build and provide a tailored retail experience.**THE ROLE**The Event Supervisor will be responsible for supervising all activities within the event while maintaining a specific focus on the guest experience and day to day operations. This position reports directly to the Program Manager.ESSENTIAL FUNCTIONS* Assist in managing event staff and perform special projects as requested* Responsibilities include training and working with team, assigning, and directing work; appraising performance; addressing guest complaints, resolving problems* Prepare daily line schedules for associates* Ensure that proper procedures are followed including but not limited to maintenance of the cash log and accurately keeping all other financial/ticketing system records as required* Ability to work and coordinate with internal departments including Sales and Marketing and Human Resources* Ensure staff compliance with established guest experience, security, sales, and record keeping policies and procedures* Assist in the Setup and breakdown of all events* Work in multiple roles, including warehouse, front of house or with client relations* Inform staff of any changes in policy, procedure, and operations* Liaise between Legends Global Merchandise and partners, including building security and maintenance* Complete other duties as assigned by managementQUALIFICATIONSTo perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.* All applicants must be at least 18 years of age* High school diploma or equivalent. Some college preferred.* Minimum of three years relevant industry experience required; prior supervisory experience strongly preferred* Proven operational experience in a high-volume environment* Must be organized and able to execute on the operations side of the business* Proficient in Microsoft Office (word, excel, powerpoint). POS ticketing systems a plus* Quick learner with ability to handle multiple projects and meet deadlines* Ability to work well with and manage different personalities* Entrepreneurial spirit, energetic and outgoing personality with a creative, and a proactive approach to work* Excellent written and verbal communication skills* Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.* Ability to operate independently and with discretion and work effectively under pressure* Must be highly organized and self-motivated with strong time management skills* Must have strong leadership skills, with excellent oral and written communication skills* Must be able to manage multiple tasks and priorities and easily adapt to ever-changing and fast-paced situations* Ability to stand, walk, bend and move throughout the venue and at other offsite locations for extended periods of time* Ability to work in a variety of different elements/environments including outdoor weather conditions and warehouse* Ability to apply common sense understanding to carry out instructions provided in written, oral, or diagram form* Ability to communicate effectively with event personnel and Legends Global Merchandise (‘LGM’) management* Basic knowledge of word processing, e-mail/Internet software and Excel Spreadsheet software* Must be flexible to work extended hours including late nights, weekends and holidays* Practice safe work habits, follow all safety policies and procedures and regulations including but not limited to Legends’ COVID Preparedness Plan and Standard Operating Procedures, complete company-wide safety training and any additional job specific safety training.* Follow and encourage your team to follow all safety policies and procedures, looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.* Report all safety incidents (injuries and illnesses) into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you.# COMPENSATIONCompetitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.# WORKING CONDITIONSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.*Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.*