Event Host: Craft Memorable Live Venue Experiences

Hard Rock Cafe; Orlando (FL); On-site; USD 24,000 - 34,000; Full time

Job summary

Hard Rock Cafe in Orlando seeks a Live Host to deliver outstanding service at events across Hard Rock Live, reporting to Live Managers and the Rocker Supervisor. You will ensure guests enjoy a clean, safe, and entertaining environment, with experience in venue setup and breakdown.

The role requires a high school diploma, at least one year in customer service, ability to work evenings, weekends and late nights, and proficiency with MS Word, Excel and Outlook.

Qualifications

• High school diploma or equivalent.
• One (1) year prior customer service experience, preferably in an entertainment venue environment.
• Able to work evenings, weekends and late nights.

Responsibilities

• Maintain pleasant, friendly, and professional demeanor with guests at all times.
• Seat guests accurately and resolve ticketing issues.
• Direct guests and answer guests’ questions.
• Set up and break down for events, including chairs, tables, bike racks, buffets, trash, etc.
• Perform duties such as cleaning, sweeping, and vacuuming.
• Effectively communicate escalated guest issues to the Live Manager and/or GM.
• Assist in providing the basics of service tasks and set up/break down for events.
• Crowd control.
• Maintain a positive working relationship with all departments within the building.
• Ensure that all equipment is cared for and issues reported to Management.
• Maintain and understand general venue knowledge, including upcoming events and initiatives.
• This job description reflects the position’s essential functions.

Skills

Customer service

English literacy

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Hard Rock Cafe in Orlando seeks a Live Host to deliver outstanding service at events across Hard Rock Live, reporting to Live Managers and the Rocker Supervisor. You will ensure guests enjoy a clean, safe, and entertaining environment, with experience in venue setup and breakdown.

The role requires a high school diploma, at least one year in customer service, ability to work evenings, weekends and late nights, and proficiency with MS Word, Excel and Outlook.