Event Host

Hard Rock Cafe; Orlando (FL); On-site; USD 24,000 - 34,000; Full time

Job summary

Hard Rock Cafe in Orlando seeks a Live Host to deliver outstanding service at events across Hard Rock Live, reporting to Live Managers and the Rocker Supervisor. You will ensure guests enjoy a clean, safe, and entertaining environment, with experience in venue setup and breakdown.

The role requires a high school diploma, at least one year in customer service, ability to work evenings, weekends and late nights, and proficiency with MS Word, Excel and Outlook.

Qualifications

• High school diploma or equivalent.
• One (1) year prior customer service experience, preferably in an entertainment venue environment.
• Able to work evenings, weekends and late nights.

Responsibilities

• Maintain pleasant, friendly, and professional demeanor with guests at all times.
• Seat guests accurately and resolve ticketing issues.
• Direct guests and answer guests’ questions.
• Set up and break down for events, including chairs, tables, bike racks, buffets, trash, etc.
• Perform duties such as cleaning, sweeping, and vacuuming.
• Effectively communicate escalated guest issues to the Live Manager and/or GM.
• Assist in providing the basics of service tasks and set up/break down for events.
• Crowd control.
• Maintain a positive working relationship with all departments within the building.
• Ensure that all equipment is cared for and issues reported to Management.
• Maintain and understand general venue knowledge, including upcoming events and initiatives.
• This job description reflects the position’s essential functions.

Skills

Customer service

English literacy

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Hard Rock Live Hosts are responsible for providing excellent service at events to all areas of Hard Rock Live. Reporting to the Live Managers and the Rocker Supervisor they will ensure that every guest has the opportunity to enjoy a clean, safe and entertaining environment. This person must have experience providing a high level of guest service and with venue set up and break down.

• Maintain pleasant, friendly and professional demeanor with internal and external guests at all times.
• Seat guests accurately and resolve any ticketing issues.
• Direct guests appropriately and answer guests’ questions.
• Set up and break down for all events, including but not limited to chairs, tables, bike racks, buffets, trash, etc.
• Perform duties such as cleaning, sweeping, and vacuuming.
• Effectively communicate escalated guest issues to the Live Manager and/or GM.
• Assist in providing the basics of service tasks such as covering positions, overseeing guest medical issues, monitoring an aisle, seating, directing guests, tending to any and all guests’ needs and set up & break down for events.
• Crowd control.
• Maintain a positive working relationship with all departments within the building (e.g. Security, Kitchen, Sales, etc.) to ensure that all needs of our guests and clients are met.
• Ensure that all equipment is cared for appropriately, properly utilized by staff, and any issues are reported to Management.
• Maintain and understand general venue and company knowledge, including upcoming events, company initiatives and philanthropic initiatives.
• This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• High school diploma or equivalent.
• One (1) year prior customer service experience, preferably in an entertainment venue environment.
• Able to work evenings, weekends and late nights.

Skills

• Must have the ability to read, write and understand English in a working environment.
• Must be proficient with Microsoft Word, Excel and Outlook.

Physical Demands

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 50 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to travel via auto or airplane for long periods of time.

Additional Requirements

• Ability to pass pre‑employment reference checks.
• Must be open availability and maintain a flexible work schedule.