Event Guest Services Specialist

University of New Mexico

Albuquerque (NM)

On-site

USD 19,000 - 25,000

Part time

14 days+

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

The University of New Mexico in Albuquerque, NM, is seeking a Special Events Worker to support customer service operations at athletic and special events. This on-call role involves ticket scanning, concession support, parking assistance, and related duties at venues hosting basketball, football, baseball, soccer, and more.

Responsibilities include welcoming guests, resolving concerns, verifying tickets, assisting guests with seating, and supporting event management.

Qualifications

Less than high school education required.
Completed degrees above the minimum may substitute for experience on a year-for-year basis.

Responsibilities

Welcome guests, scan tickets at entry points, and assist with seat location and general inquiries.
Address and resolve guest concerns or complaints in a professional manner.
Check tickets or passes for authenticity and access permissions.
Support guests with special needs, including seating accommodations.
Provide emergency guidance and assist with venue evacuation procedures if necessary.
Verify staff credentials for access to restricted areas when required.
Offer directions and general assistance to guests both inside and outside the venue.
Assist with parking operations, including directing traffic and locating parking areas.
Perform additional duties assigned by event management.