Special Events Worker

University of New Mexico; Albuquerque (NM); On-site; USD 19,000 - 25,000; Part time

Job summary

The University of New Mexico in Albuquerque, NM, is seeking a Special Events Worker to support customer service operations at athletic and special events. This on-call role involves ticket scanning, concession support, parking assistance, and related duties at venues hosting basketball, football, baseball, soccer, and more.

Responsibilities include welcoming guests, resolving concerns, verifying tickets, assisting guests with seating, and supporting event management.

Qualifications

• Less than high school education required.
• Completed degrees above the minimum may substitute for experience on a year-for-year basis.

Responsibilities

• Welcome guests, scan tickets at entry points, and assist with seat location and general inquiries.
• Address and resolve guest concerns or complaints in a professional manner.
• Check tickets or passes for authenticity and access permissions.
• Support guests with special needs, including seating accommodations.
• Provide emergency guidance and assist with venue evacuation procedures if necessary.
• Verify staff credentials for access to restricted areas when required.
• Offer directions and general assistance to guests both inside and outside the venue.
• Assist with parking operations, including directing traffic and locating parking areas.
• Perform additional duties assigned by event management.

Skills

Customer service

Communication

Interpersonal skills

Reliability

Flexibility

Teamwork

Stamina

Physical ability

Education

Less than high school

Job description

Position Summary

As a Special Events Worker, you will support customer service operations at various athletic and special events. Responsibilities may include ticket scanning, concession support, parking assistance, and other related duties. This is an on-call position, with assignments based on scheduled events such as basketball, football, baseball, soccer, track, and other activities held at athletic fields, stadiums, and similar venues.

Primary Responsibilities

• Welcome guests, scan tickets at entry points, and assist with seat location and general inquires.
• Address and resolve guest concerns or complaints in a professional manner.
• Check tickets or passes for authenticity and access permissions.
• Support guests with special needs, including assistance with seating accommodations
• Provide emergency guidance and assist with venue evacuation procedures if necessary.
• Verify staff credentials for access to restricted areas when required.
• Offer directions and general assistance to guests both inside and outside the venue.
• Assist with parking operations, including directing traffic, monitoring lots, and helping guests locate parking areas.
• Perform additional duties assigned by event management.

See the Position Description for additional information.

Conditions of Employment

• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.

Minimum Qualifications

Less than high school; no previous experience required.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications

• Previous customer service experience, preferably in a fast-paced or public-facing environment
• Ability to remain calm and professional in high-pressure situations
• Strong communication and interpersonal skills
• Reliable, punctual, and able to work flexible hours, including evenings and weekends
• Ability to work both independently and as part of a team
• Basic knowledge of event or venue operations is a plus
• Physical ability to stand for extended periods and perform light to moderate lifting if needed

Campus

Main - Albuquerque, NM

Department

Events Management (925M)

Employment Type

Staff

Staff Type

On-Call

Pay

$15.00 Hourly

ERB Statement

As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

Veteran Preference Program

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

Diversity Statement

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

Background Check

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.

For Best Consideration Date

7/24/2025

Eligible for Remote Work

No