Event Guest Services Representative - Soundwaves

Hard Rock Hotel & Casino Atlantic City; Atlantic City (NJ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401K with match

Earned Sick Pay

Holiday Pay

Free Meals

Free Uniforms

Free Parking

Discounts at HR properties

Annual bonus program

Training & Leadership development

Wellness programs

Team Member Resource Groups

Recognition programs

Job summary

Hard Rock Hotel & Casino Atlantic City is seeking team members to support event experiences, greet guests, scan tickets, and escort guests to seats. You will uphold safety and service standards, while maintaining a clean and welcoming environment across nights and weekends.

Ideal candidates have at least 1 year of customer service experience and can stand for long periods. Many benefits and team programs are highlighted on the company's benefits page.

Qualifications

• High school diploma or GED preferred.
• 1 year of customer service experience.
• Must be able to stand entire shift and walk up and down bleacher steps.
• Work is primarily nights and weekends when shows are scheduled.

Responsibilities

• Continually exceed guest expectations for service and satisfaction in all areas of the event experience.
• Have a thorough knowledge of all seat locations, concessions, restrooms, Merchandising, and all other pertinent areas within HRL.
• Greet guests and scan tickets and / or escort guests to their proper assigned seats.
• Acknowledges all guest related issues and reports to Supervisor.
• Maintains a clean, safe, & healthy work environment while enforcing all of HRL policies and procedures.
• Perform other duties as assigned.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Demonstrate actions and behaviors that reinforce the Company's Mission and Values.
• Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Employee must stand during entire shift.
• Occasionally must walk on stairs.

Skills

Customer service experience

Education

High school diploma or GED

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

• Continually exceed guest expectations for service and satisfaction in all areas of the event experience.
• Have a thorough knowledge of all seat locations, concessions, restrooms, Merchandising, and all other pertinent areas within HRL.
• Greet guests and scan tickets and / or escorts guests to their proper assigned seats.
• Acknowledges all guest related issues and reports to Supervisor.
• Maintains a clean, safe, & healthy work environment while enforcing all of HRL policies and procedures.
• Perform other duties as assigned.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Demonstrate actions and behaviors that reinforce the Company's Mission and Values.
• Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Employee must stand during entire shift.
• Occasionally must walk on stairs.

Qualifications

• High school diploma or GED preferred
• 1 year of customer service experience
• Must be able to stand entire shift and walk up and down bleacher steps
• Work is primarily nights and weekends when shows are scheduled

Benefits Include

• 401K with match
• Earned Sick Pay
• Holiday Pay
• Free Meals, Free Uniforms, Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Wellness programs including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs
• Pay rate $16.00