Event Guest Services Representative - Soundwaves

129 Boardwalk 1000 LLC; Atlantic City (NJ); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

401K with match

Earned Sick Pay

Holiday Pay

Free Meals

Free Uniforms

Free Parking Discounts

Discretionary annual bonus

Training and Leadership development

Wellness programs

Team Member Resource Groups

Recognition programs

Job summary

Hard Rock International in Atlantic City, NJ seeks a Guest Services Associate to warmly greet guests at events, scan tickets, and escort guests to their seats. You will aim to exceed guest expectations and maintain a clean, safe, and welcoming environment throughout shifts that occur at nights and weekends.

The role requires standing for long periods, walking stairs, and a focus on responsible gaming and service excellence in a dynamic entertainment setting.

Qualifications

• High school diploma or GED preferred.
• 1 year of customer service experience.
• Must be able to stand entire shift and walk up and down bleacher steps.

Responsibilities

• Greet guests for events and scan tickets or escort them to seats.
• Exceed guest expectations in service and satisfaction.
• Know seat locations, concessions, restrooms, and other areas.
• Address guest issues and report to Supervisor.
• Maintain a clean, safe, and healthy work environment and follow HRL policies.

Skills

Customer service

Education

High school diploma or GED

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

• Under the direction of the Entertainment Operations Manager, the incumbent is responsible for greeting all guests for any events.
• Continuously exceed guest expectations for service and satisfaction in all areas of the event experience.
• Have a thorough knowledge of all seat locations, concessions, restrooms, Merchandising, and all other pertinent areas within HRL.
• Greet guests and scan tickets and / or escort guests to their proper assigned seats.
• Acknowledge all guest related issues and report to Supervisor.
• Maintain a clean, safe, & healthy work environment while enforcing all of HRL policies and procedures.
• Perform other duties as assigned.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Demonstrate actions and behaviors that reinforce the Company's Mission and Values.
• Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Employee must stand during entire shift. Occasionally must walk on stairs.

Qualifications

• High school diploma or GED preferred
• 1 year of customer service experience
• Must be able to stand entire shift and walk up and down bleacher steps
• Work is primarily nights and weekends when shows are scheduled

Benefits

• 401K with match
• Earned Sick Pay
• Holiday Pay
• Free Meals, Free Uniforms, Free Parking Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Wellness programs including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs
• Pay rate $16.00

About the Company

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007 - the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!