Floor Supervisor, Housekeeping - Housekeeping

Hard Rock Hotel & Casino Atlantic City; Atlantic City (NJ); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with match

Paid Time Off

Holiday Pay

Free Meals

Free Parking

Job summary

Hard Rock Hotel & Casino Atlantic City is seeking a Housekeeping Floor Supervisor to elevate room cleanliness and guest experience. In this leadership role, you will oversee daily housekeeping operations, inspect rooms, and work closely with management to maintain standards and respond to guest requests.

You will coach and motivate a team to deliver exceptional service while adhering to safety policies and company standards. Bilingual Spanish is preferred, and a high school diploma is required.

Qualifications

• High School diploma, GED, or equivalent required.
• Minimum 2 years of experience in Hotel Housekeeping.
• Bilingual in Spanish preferred.
• Must possess the ability to deliver a service level which creates an atmosphere that makes our guests want to return.
• Must present an image of excitement, enthusiasm, and outgoing personality.

Responsibilities

• Oversee and inspect the quality of room cleanliness for guests.
• Release all rooms in sections daily and perform standards tests.
• Assist guests with requests and coordinate with Housekeeping Management.
• Coach, mentor and motivate the Housekeeping Team to deliver an exceptional guest experience.
• Ensure safety policies and procedures are followed.

Skills

Guest service

Team leadership

Communication

Time management

Mobility

Education

High School diploma / GED

Tools

Computers

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

The role of Housekeeping Floor Supervisor at Hard Rock Hotel & Casino Atlantic City is to Amplify the level of Housekeeping service and elevate the guest experience. In this leadership role, Housekeeping Supervisors will oversee and inspect the quality of room cleanliness for Hard Rock Hotel & Casino Atlantic City’s valued guests. Housekeeping Supervisors will service a range of clientele, all of which are expected to be treated with first-class service in all aspects. Supervisors will release all rooms in their sections daily, perform standards tests and assist guests with any requests they receive, working closely with Housekeeping Management.

• Conducts him/herself in accordance with all Gaming Commission Regulations as well as departmental policies and procedures
• Acknowledge all guests utilizing the 10/5 rule and using the guest name whenever possible
• With assistance from Housekeeping management, supervises the property’s Hotel Housekeeping Department in all daily operations
• Creates a culture of high ethical standards, integrity and service at all times
• Personally assists guests, inspect all guest rooms, solicits feedback and adapts internal procedures accordingly
• Implements systems that help anticipate the needs of our guests
• Seeks opportunities to improve performance, and implements action plans for improvement
• Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of room product
• Works with direct reports to conduct performance appraisals and evaluates progress toward goals
• Creates a culture of accountability through quality control metrics for Housekeeping performance
• Ensures that all Housekeeping employees have excellent initial and ongoing training
• Creates a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactions
• Coaches, mentors, and motivates the Housekeeping Team to provide an exceptional guest experience, consistent with industry-observed luxury travel standards (AAA / Forbes).
• Ensures integration and teamwork for the department in a positive environment
• Participates in quality assurance program and helps Housekeeping achieve a top-tier rating
• Assure all safety policies and procedures are followed
• Is responsible for completion of room projects
• Account for and inventory linens and housekeeping supplies
• Utilize device/HotSOS to place requests for Housemen and other departments
• Is responsible for overall condition of cleanliness and functionality of room, by generating requests through HotSOS/REX
• Utilize technology to ensure maintenance of property is consistent with industry-observed luxury travel standards (AAA / Forbes).
• Assist in created housekeeping assignments and maintains them to ensure efficient and accurate execution
• To attend training and meetings as and when required.
• To report for duty punctually wearing the correct uniform/attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.
• Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values.
• Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Other duties as assigned.

Qualifications

• High School diploma, GED, or equivalent required
• Minimum 2 years of experience in Hotel Housekeeping role
• Bilingual in Spanish preferred
• Must possess the ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance
• Must possess the ability to take charge, make improvements, build teams and make decisions
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities
• Must possess good knowledge of computers
• Must be detail oriented
• Must possess excellent time management skills
• Must be willing and able to work flexible hours including evenings, weekends
• Must be mobile in order to visit guest rooms, storage areas, offices and other spaces

Benefits Include

• Medical, Dental, Vision Prescription, Life, Accident, Pet Legal
• 401K with match
• Paid Time Off
• Holiday Pay
• Free Meals, Free Uniforms, Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Wellness programs including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs
• Pay rate $24.00 an hour