Event Guest Services Pro — Flexible Hours, Part-Time

BEST Crowd Management; Portage (WI); On-site; USD 18,000 - 23,000; Part time

Benefits offered by this job

Competitive pay

Career growth opportunities

Training programs

Flexible scheduling

Inclusive work environment

Job summary

BEST Crowd Management in Madison, WI is seeking Guest Services staff for part-time event work. You will warmly welcome attendees, assist with setup, and guide guests to facilities while upholding safety and service standards.

Ideal candidates bring customer service experience, strong communication, and the ability to work flexible hours including evenings and weekends. This role supports memorable event experiences and a positive team environment.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• Customer service or hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Ability to stay calm in high-pressure situations.
• Work evenings, weekends and holidays.
• Physical stamina to stand and walk for extended periods.
• Reliable and punctual.

Responsibilities

• Provide outstanding customer service by warmly welcoming attendees.
• Assist with event set-up, equipment placement, signage, and related tasks.
• Monitor event areas for cleanliness, organization and policy compliance.
• Answer questions and provide information about the event and facilities.
• Direct guests to seating, restrooms, concessions and exits.
• Address inquiries, complaints or issues promptly and professionally.
• Collaborate with staff, vendors and team members for smooth operations.
• Assist with crowd management to ensure safety and positive experience.
• Adhere to company policies and maintain high standards of service.

Job description

BEST Crowd Management in Madison, WI is seeking Guest Services staff for part-time event work. You will warmly welcome attendees, assist with setup, and guide guests to facilities while upholding safety and service standards.

Ideal candidates bring customer service experience, strong communication, and the ability to work flexible hours including evenings and weekends. This role supports memorable event experiences and a positive team environment.