Guest Services Pro — Flexible Part-Time Events

BEST Crowd Management; Johnson Creek (WI); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Competitive pay

Career growth

Training programs

Flexible scheduling

Inclusive work environment

Job summary

BEST Crowd Management is seeking a Guest Services staff member in Madison, WI to welcome attendees and provide exceptional service at events. This part-time role offers flexible hours and opportunities to contribute to a positive attendee experience.

You will assist with setup, guide guests, answer questions, and help maintain safety and order. Prior customer service experience is valued, and reliability is essential for evening/weekend schedules.

Qualifications

• High school diploma or equivalent required.
• Prior customer service or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Ability to stay calm in fast-paced environments.
• Availability to work evenings, weekends, and holidays as needed.

Responsibilities

• Provide outstanding customer service by warmly welcoming and assisting event attendees with their needs.
• Assist with event set-up, including arranging equipment, placing signage, and other tasks as assigned.
• Monitor event areas to ensure cleanliness, organization, and compliance with venue policies.
• Answer questions and provide information about the event, facilities, and amenities to guests.
• Guide and direct guests to appropriate locations, such as seating areas, restrooms, concession stands, and exits.
• Address guest inquiries, complaints, or issues promptly and professionally.
• Collaborate with event staff, vendors, and team members to ensure smooth event operations.
• Assist with crowd management, when necessary, to ensure a safe and enjoyable experience for all attendees.
• Adhere to company policies, procedures, and guidelines to maintain a high standard of professionalism and service excellence.

Skills

Customer service

Communication

Problem solving

Reliability

Flexibility

Education

High school diploma or equivalent

Job description

BEST Crowd Management is seeking a Guest Services staff member in Madison, WI to welcome attendees and provide exceptional service at events. This part-time role offers flexible hours and opportunities to contribute to a positive attendee experience.

You will assist with setup, guide guests, answer questions, and help maintain safety and order. Prior customer service experience is valued, and reliability is essential for evening/weekend schedules.