Event Guest Experience Specialist

AEG WORLDWIDE; Carson (CA); On-site; USD 27,552 - 30,307; Full time

Job summary

AEG WORLDWIDE is seeking a Guest Services Representative to create an excellent experience for guests at events. The role involves monitoring venue entry, escorting guests, answering inquiries and directing guests to appropriate spaces.

You will verify tickets and assist with seating issues to ensure smooth operations during events. Candidates should have a High School Diploma, 0–2 years in similar venues, and be able to work evenings, weekends, and holidays, with the stamina to stand for long

Qualifications

• High School Diploma or equivalent.
• 0–2 years of related work experience, preferably in a sports or entertainment venue environment.
• Must be able to work evenings, all weekends, and holidays.
• Must be able to stand consistently for a minimum of 8 hours and withstand various weather elements such as high temperatures and rain.
• Excellent customer service skills.

Responsibilities

• Provide excellent guest services at events through AEG Encore service, always attending to guests’ needs.
• Answer guest inquiries and provide information and/or directions, escalating issues or problems to the Guest Services Lead when necessary.
• Scan and verify tickets at entry gates.
• Control ticket access points by checking guests’ tickets to ensure they are allowed into the appropriate areas.
• Assist guests with seating problems or issues, ensuring quick resolution and escalating when necessary.
• Perform other duties as assigned.

Skills

Customer service

Education

High School Diploma

Job description

AEG WORLDWIDE is seeking a Guest Services Representative to create an excellent experience for guests at events. The role involves monitoring venue entry, escorting guests, answering inquiries and directing guests to appropriate spaces.

You will verify tickets and assist with seating issues to ensure smooth operations during events. Candidates should have a High School Diploma, 0–2 years in similar venues, and be able to work evenings, weekends, and holidays, with the stamina to stand for long