Event Sales Consultant (54569)

American Furniture Rentals; Duluth (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

American Furniture Rentals is seeking a proactive Inside Sales Support specialist in Georgia. The role collaborates with the Account Executive to generate new business and grow existing accounts through inside sales techniques.

You will manage quotes, update the NAV system, and coordinate with Operations to ensure seamless delivery and client satisfaction. The ideal candidate has event or hospitality experience, strong customer service skills, and proficiency with Microsoft Office.

Qualifications

• Event or Hospitality experience required.
• Proficient in Microsoft Office Suite.
• Salesforce experience preferred.
• Strong customer service and communication skills (phone & email).
• Professional, sales-forward demeanor and problem-solving ability.
• Teamplayer with ability to handle fast-paced workflow.

Responsibilities

• Collaborate with outside sales team to meet monthly goals.
• Provide excellent customer service via phone and email to ensure repeat business.
• Create presentations for client event needs and meetings with Account Executive partner.
• Identify and research potential sales leads.
• Manage quote process from initial request through delivery and billing.
• Enter leads, clients and orders into CRM; ensure data accuracy.
• Assist clients in designing events using furniture and themes.
• Follow up with clients to close business and increase revenue from repeat renters.
• Coordinate with Operations for inventory and scheduling.
• Communicate rental policies and manage client expectations.
• Attend sales/ops meetings and provide necessary information to teams.
• Attend monthly client meetings and quarterly networking events.
• Participate in regional calls and training as needed.

Skills

Customer service

Sales support

CRM

Phone & email communication

Microsoft Office

Tools

Salesforce

NAV

CRM

Job description

GENERAL DESCRIPTION

Are you passionate about building relationships? Love meeting new people? Do you like selling that helps others? Are you proactive and love being on the go? Then you’ve come to the right place. To be considered for this position, you must have several years of relevant sales or event experience. You would need to be a self-motivated and self-directed team player that will join our sales support team. You will work with the Account Executive position as a cohesive sales team to generate new business and grow business on existing accounts through inside sales techniques. Manage the proposal and quote process from initial request through delivery and billing, proactively communicate with clients to generate additional revenue, close business and assist in design for event proposals.

RESPONSIBILITIES

• Collaborate with and provide support for the outside sales team. Work together to meet monthly goals.
• Provide excellent customer service via phone and email to ensure happy, repeat customers.
• Create presentations for client’s event needs, as well as in-person meetings for Account Executive partner.
• Identify and research potential sales leads.
• Managing the sales entry process from start to finish, including initial quote communication, entering the quote information into Order System (NAV), making changes with the client, confirming availability with Operations department, charging credit cards, confirming final details, and managing client’s needs for day of delivery.
• Entering information regarding leads, clients, and orders into CRM. Responsible for managing accuracy of CRM.
• Help clients design their events using furniture, suggesting alternative options based on theme, budget, availability, and style.
• Proactively follow up with clients to close all business and generate additional revenue from repeat renters.
• Coordinate with Operations all requests for inventory and scheduling.
• Communicate rental policies to clients. Manage client expectations with clear and consistent communication.
• Attend all Sales/Ops weekly meetings and act as the main coordination point to disseminate necessary information to the operations and delivery teams.
• Attend monthly sales meetings with clients, and quarterly networking events.
• Participate in monthly calls with regional sales team, be open to discussing change, growth, and improvement, and willing to participate in training to better succeed at this role.
• Coordinate aging/billing communication and application.

QUALIFICATIONS

• Must have Event or Hospitality experience.
• Knowledge of Microsoft Office Suite.
• Knowledge of Salesforce preferred, but not required.
• High customer service value, and great phone and email communication skills.
• Professional and sales forward demeanor.
• Ability to problem solve and manage fast paced workflow.
• Teamwork skills are required.

Diversity ensures the success of our careers, and our lives. AMERICAN FURNITURE RENTAL, INC. is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.