Event Floor Captain - Guest Experience & Staff Lead

Hotel Covington; Covington (KY); On-site; USD 16,531 - 27,552; Full time

Job summary

Hotel Covington is seeking a hands-on Events Assistant to oversee staff for contracted events at The Madison Event Center and Hotel Covington. You will manage guest expectations, lead the event team, greet guests, and provide information on food, beverages and services.

This role requires a proactive leader who can coordinate staff and ensure a seamless experience throughout the event. Qualifications include 18+ years of age, Serv-Safe or TIPS certification, and the ability to work weekends and

Qualifications

• Requires 18+ years of age.
• Serv-Safe or TIPS certification.
• Willing to work weekends and long events.
• Able to work unsupervised and lift/move tables, chairs and décor.

Responsibilities

• Manage event staff and guest expectations before, during and after events.
• Ensure quality guest experiences and lead by example.
• Greet guests and provide information about services.

Skills

Guest relations

Team leadership

Communication

Education

Serv-Safe or TIPS Certification

Job description

Hotel Covington is seeking a hands-on Events Assistant to oversee staff for contracted events at The Madison Event Center and Hotel Covington. You will manage guest expectations, lead the event team, greet guests, and provide information on food, beverages and services.

This role requires a proactive leader who can coordinate staff and ensure a seamless experience throughout the event. Qualifications include 18+ years of age, Serv-Safe or TIPS certification, and the ability to work weekends and