Events Concierge - On Call

Oak Grove Racing, Gaming & Hotel; Oak Grove (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Oak Grove Racing, Gaming & Hotel is seeking an Events Concierge - On Call to support group events and banquets in a fast-paced hospitality setting in Oak Grove, KY. This role requires setting up spaces, coordinating with F&B and Marketing, and ensuring flawless service.

The position emphasizes enthusiasm, reliability, and strong customer interactions, with duties extending to day-of adjustments and post-event cleanup. Weekend and night availability is essential.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality/entertainment/sports experience preferred.
• Able to obtain Kentucky gaming/racing license.

Responsibilities

• Facilitate group events and banquets in collaboration with F&B and Marketing.
• Set up rooms per floor plan and banquet event orders.
• Execute table settings, buffet setups, displays and bars as required.
• Ensure safety and security of employees and guests.
• Communicate details with internal teams and respond to day-of requests.
• Maintain courteous, professional interactions with customers.

Skills

Interpersonal skills

Detail oriented

Fast-paced environment

Multi-tasking

Physical stamina

Weekend/night availability

Education

High school diploma or equivalent

Tools

Audio-visual equipment

Job description

Title: Events Concierge - On Call

Requisition ID#: 5127

Location: Oak Grove, KY, US, 42262

Property: Oak Grove Racing

• Gaming
• Hotel

Pay Range: 14.00

Oak Grove: Oak Grove Racing, Gaming & Hotel (the “Property”) is a newer facility in a high traffic area in the heart of Oak Grove, Kentucky, and across the street from a large Army post, Ft. Campbell. The Property is 10 miles from Clarksville, TN and less than 60 miles northwest of downtown Nashville, TN.

Job Summary

The Event Concierge works directly with the Food & Beverage and Marketing departments to facilitate group events and banquets.

Essential Duties And Responsibilities

• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Upholds the company and departmental service standards while ensuring the coaching/accountability measures are enforced.
• Ensures the safety and security of employees and customers.
• Completes room set up, following the floor plan as well as banquet event order.
• Executes table setting, buffet setups, displays, and bars following the banquet event order.
• Conducts closing down and cleanup of banquet spaces.
• Contacts F&B and Marketing teams in advance to confirm all details related to the event and assists the team in facilitating plans and fully responding to day‑of requests.
• Ensures courteous, professional, sincere, and responsive communications with all customers (internal and external).
• Other duties as assigned.

Required Skills And Abilities

• Maintaining interpersonal working relationship among all personnel.
• Detail-oriented with a positive attitude and energy.
• Ability to work in a fast-paced environment and multi-task.
• Extensive walking is typically required.
• Performing physical work required to set up events.
• Available to work when needed, including weekends, holidays, and nights.

Education And Experience

• High school diploma or equivalent preferred.
• Previous experience working in hospitality, entertainment, sports, or a similar environment.
• Prior experience with audio visual equipment setup and operation is a plus.
• Able to obtain and maintain a valid Kentucky gaming/racing license

Physical Requirements & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Nearest Major Market: Bowling Green